CareOne at The Highlands

ARK-V 

on Caring

5 years ago

I am a friend or relative of a current/past resident My mom went in for a 3 week rehab after a minor surgery. Due to COVID, we could not visit her, nor the primary was allowed - it was lonely, desolate and uncaring for Mom. They would take away her buzzer, keep the phone away from her so that she would not be able to attend any of our phone calls, desperately checking in on her - the only we could make sure that she was safe and sane. They would server her food and try to take away the plate before she could finish her meal.... read more

Terribly Sad 

on Caring

5 years ago

I am a friend or relative of a current/past resident How do I start, if you prefer your loved one to sit in there wheelchair all day if a fall risk and not be able to sleep for a nap in there bed this place is for you. My Dad was here for rehab. Rehab was great but not his wing care not so much. Someone from our family went there daily; we would find his meds in the bed that he spit out. He fell; they claimed they called me and the doctor, asked to verify the phone number they called which was correct but no voice mail or mi... read more

Jlynmsw 

on Caring

8 years ago

I am a friend or relative of a current/past resident I found this place to be an administrative nightmare. Phone messages requesting a call back were ignored. I could not get them to fill out a simple insurance form despite multiple requests from myself and the insurance company. In desperation I called staff members in different departments looking for help. They did try to help but it eventually took a call to Corporate Headquarters to get final resolution. I have never written a negative review before but this place nearl... read more

disgusted son 

on Caring

9 years ago

I am a friend or relative of a current/past resident This place is HORRIBLE, very dirty, staff and nurses are very rude and uncareing. To say this place is a medical facility is a untrue statement. They left my mother in the bathroom for hours at a time. My sister had to tend to my mothers needs ,as far as cleaning her up after accidents. Im appalled that this place is in bussiness and employs staff that does not have a clue about health care needs. My girlfriend is a nurse so i have some idea of what proper medical care is,... read more

Caggiano2007 

on Caring

9 years ago

I am/was a resident of this facility i had two surgeries one for foot and one in Hernia burst I stayed in hospital for a week and transport to Care One At the Highlands On June 3rd They put me first room It look dull and dirty smellly and I told them I don't want this room I want go other room so I found other room perfect It was ok I did brought my own Hand Sanitizer and alcohol wipes To clean overbed table bed rail and head board and foot board U know I did see many germs fingerprints . The foods is ok except pasta is too ... read more

Jacey1234 

on Caring

10 years ago

I am/was a resident of this facility For physical and occupational therapy, this is an excellent facility. Some nursing staff are not as diligent as they should be, especially when it comes to medication; you have to know what pills you're supposed to be getting when; one time i was given another patient's meds!. Doctor assigned to me was not someone i would ever go to again; getting in touch with her, even getting to see her, was often challenging which impeded my recovery. Kidney doctor however was great and very much on t... read more

hoja 

on Caring

10 years ago

I am a friend or relative of resident HORRIBLE PLACE !!!!! If patient cannot get up and help themselves, then they are doomed. Takes forever for nurse or aid to come if ever ! Daily hygiene is a joke, teeth brushing....forget it. Floors are not cleaned daily. Aid complained about having to move patient in lounge chair because the chair is heavy to push.....duh !!! It's what you are getting paid for ! When going to desk for info or help, you are ignored...no one lifts their head to acknowledge you, I know they are busy but af... read more

Lucido 

on Caring

10 years ago

I am a friend or relative of resident My father in law was directed from Rahway hospital, he was basically pushed to this place, the social worker gave my wife several choices and then said he has to go to a place were the doctor is associated? Upon transfer the problems began. First, they lost his dentures, communication with staff was non existent, no one could give any information, even doctors said I don't know. The place is filthy,food on floors and ceiling for the 2 days he was there, my wife transferred him to another... read more

debbiek60 

on Caring

10 years ago

I am a friend or relative of resident My mother was pushed into this facility on Christmas Eve by the hospital after surgery on Dec 23rd for a diabetic ulcer on the side of the foot resulting in the loss of a toe. She was moved to the facility to receive intravenous IV antibiotics for 10 days. at age 78, mom is an independent woman who still works. Where do I begin? There are too many patients and not enough staff. Some nurses and aides are great but some lazy and do not offer assistance. The physical therapy department does... read more