CareOne at The Highlands

bob9 

on Caring

13 years ago

I visited this facility When first entering the facility, the staff in the reception area was very friendly and welcoming. I witnessed a new resident her family being given a tour of the more "public" areas. Going further into the facility, however, revealed a different story entirely. The nurses and other caregivers seemed to be doing only the bare minimum, oftentimes being abrupt if not flat-out rude to the residents. On several occasions, I noticed patients asking basic questions of the caregivers (eg. "when is the food c... read more