This profile has been claimed by the business owner or representative.
Carpenter & Smith
- Heating & Air Conditioning/HVAC
- Monroe, NY
About this business
Carpenter & Smith is a full-service oil dealer serving well over 4,000 customers within a radius of approximately 12 miles from our main office in Monroe, NY. Our service offerings include heating, cooling, equipment sale & repair of all major brands, generators and so much more all backed by 24/7 professional service – in any weather. We also operate our own oil storage facility, located in Monroe, to ensure a reliable supply of heating fuels at all times. Carpenter & Smith has a considerable investment in facilities to ass... read more
Location details
100 Spring St, Monroe, NY, 10950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jim and Bryce were amazing! While initially I thought my tank was out of oil, the men were able to see that the boiler needing a new part is what triggered an auto shut off. They got right to work. The men were very kind, professional and knowledgeable. I would highly recommend. They went above and beyond to make sure I understood exactly what was going on and what their next steps would be. 10/10
Business response:
Thank you for the positive feedback, Sadiya. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Carpenter & Smith.
These guys are the best! My family has been with this company since the 70s, and for all the right reasons. They have a service technician Jim who is always able to help keep our old boiler running!! He always knows exactly what she needs and has the tools and parts ready and on hand! The service is top knotch, Sara in office is always super helpful. Very thankful for heat in these cold winter months
Business response:
Thank you for taking the time to leave us a positive rating, Jack. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Jim Faughnan was fantastic! Very professional and courteous. Diagnosed out heating problem and prompty fixed the problem. Thank you again!
Business response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Carpenter & Smith.
Great technical!!! Jim Faughran was fantastic!!!
Business response:
Thank you for the positive feedback, Joe. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Carpenter & Smith.
Jim Faughnan was very reassuring that my issue of soot being in the chamber of my furnace would be taken care of. I had smoke coming out the furnace vent on the roof of the house and was afraid of the roof catching on fire or carbon monoxide build up. Jim also changed a few things on the furnace, so I had so shut the furnace off. Jim came after I already had the furnace serviced six days ago. He explained everything he did and why. Jim appeared very knowledgeable about what needed to be done. When he left, I had no ... read more
Business response:
Thank you for the positive feedback, Shirley. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Carpenter & Smith.
30+ years and still going strong! Never had a reason to change from Carpenter & Smith. Delivery and service exceeds my expectations every time. The guys are such hard workers, dedicated to C&S standards, and always so nice. They come out in the worst weather and provide their service with cheerful and professional attitudes. The office staff is always helpful, quick to respond and they actually answer the phones every time. As much as I groan when the bill comes (C&S offers plans that help) I'm happy to be warm and give my ... read more
Business response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Carpenter & Smith.
Thank you so much to Jim F for being a lifesaver fixing our tank and boiler in freezing 17-degree weather. We truly appreciate and value your excellent service.
Business response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Carpenter & Smith.
Carpenter and smith are great! They are polite and give great service
Business response:
Thank you for the positive feedback, Theresa. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Carpenter & Smith.
Everyone at Carpenter & Smith is very professional, accommodating & courteous.
Business response:
Susan! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Carpenter & Smith.
Frequently asked questions about Carpenter & Smith
How is Carpenter & Smith rated?
Carpenter & Smith has a 4.9 star rating with 89 reviews.
When is Carpenter & Smith open?
Carpenter & Smith is closed now. It will open on Monday at 9:00 a.m.