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Carpenter & Smith
- Heating & Air Conditioning/HVAC
- Monroe, NY
About this business
Carpenter & Smith is a full-service oil dealer serving well over 4,000 customers within a radius of approximately 12 miles from our main office in Monroe, NY. Our service offerings include heating, cooling, equipment sale & repair of all major brands, generators and so much more all backed by 24/7 professional service – in any weather. We also operate our own oil storage facility, located in Monroe, to ensure a reliable supply of heating fuels at all times. Carpenter & Smith has a considerable investment in facilities to ass... read more
Location details
100 Spring St, Monroe, NY, 10950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service!
Very responsive on service calls
No complaints.
Came when we asked for a fill up
By returning the multiple phone messages left with both Paula and Lisa regarding a service call from January. I was assured multiple times “Arthur” would return my calls. I am still waiting for his call, it’s April. I am a 15 Year customer to say I am disappointed is an understatement.
The worst. They will squeeze your last penny from you. Its their schedule, their inflated price. They make up reasons to bill you. If you can go to a place with good customers service.
Made the mistake of being on auto-delivery. They charged $1.50 more than current market of oil. They justified it buy saying they offer 30 day payment terms (a high interest credit card would be significantly cheaper. That they guarantee I won't run out of oil (even if I did, it would be less than the $350 extra I paid). And third because I could be on a service plan - that I would have to pay extra. These reason do not justify it - they take advantage of loyal customers, hoping you are to dumb to understand or notice.
Frequently asked questions about Carpenter & Smith
How is Carpenter & Smith rated?
Carpenter & Smith has a 3.9 star rating with 126 reviews.
When is Carpenter & Smith open?
Carpenter & Smith is closed now. It will open tomorrow at 9:00 a.m.