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Carpet Connections
- Carpet Installation
- Humble, TX
About this business
Location details
1706 Farm to Market 1960 Bypass, Humble, TX, 77338, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:30 a.m. to 3:00 p.m. | |
| Sun | Closed |
It was a very good experience. They did a great job. Don was very good at coming out and measuring everything on time. They have a wide variety of options to select from. Their work ethic is very good and they were very helpful. I needed something different and they were able to accommodate me accordingly. They installed new flooring and new carpet.
Business response:
Thank You [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.
It was the first wood floor that I’d ever had. It’s an actual store and the prices at the time were very good. They helped me select an appropriate floor. They made recommendations based on the fact that I had told them that I wasn’t going to stay here forever. They showed up on time. The work was very clean. They explained that there was a dip in the floor and there was only that much that could do with it. As I went along, they let me know what they could deal with and what they couldn’t deal with. There were no games play... read more
Business response:
Thank You Member for your kind report. We strive here at Carpet Connection to be the best that we can be.
Worst installation I have seen. Too many things wrong to take time to list. Replace viinyl flooring in kitchen, dinette & master bath.
Business response:
I'm sorry you had a bad experience. But I went back on my records and we put this floor in your house back in 2003. It was not vinyl flooring in 3 areas, it was laminate in your TV Room. Back then the laminate industry was going through a lot of changes. How you can say that this was the worst installation you've ever seen is unreal, as it was 14 years ago. If there had been that bad a problem, we would have been happy to diagnose the problem and correct it. We strive to be the top on customer service. You have a great day.
It was terrible. We had to have a separate mediation. They are a terrible company to do business with, very close to being fraudulent. It was several years ago. I would never do business with them again. I couldn't recommend them. They misrepresented, we asked for a replacement of a similar type of pad that we had, which was a very thick pad. They gave a quotation on it and then they came in and gave a very thin cheap pad and then they claimed, "Oh no, that was never part of the deal." So we had the entire closet area of abo... read more
Business response:
You did purchase the premium padding, and you got the premium padding which was a 1/2" 6lb pad. I went back and looked at my records and you bought the carpet, pad and installation way back in 2005. If you were not happy back then, then why did you pay for the job? Also why take so long to leave such a nasty and false review 11 years later? To be quite frank, I wouldn't want to do business with you again either after leaving such nasty review for our company after 11 years. There was no mediation as you say in your "review".... read more
This is the second time I used the company. The first time I was happy with the service so I hired them again. The installation of tile is unsatisfactory. The flooring they installed does not butt up again the walls. They didn't caulk at all. The workers could not get out of here quick enough. I would not recommend them. They put down vinyl flooring.
Business response:
Hi [Member Name Removed], If there was a problem, you should have called us and we would have been more than happy to take care of it. As far as I can see in our records, we only did a Laminate job for you and not a tile job. I went back on our records and there is one job we did for you, not 2. So please get your facts straight before you start slamming our reputation please. Thank You [Member Name Removed] for your misguided report. We strive here at Carpet Connection to be the best that we can be.
Never got contactedfrom this site or message that was leftand were in the midst of getting several bids on approx. 2100 sq ft of upscale carpeting and 3 baths and a mudroom in tiling. Went with Lowes who came in with low bid. Nothing.
Business response:
I'm sorry that you feel that way. If we would have received the call we would've taken care of you. There is no job too big or too small for us to come out and bid. Thank You [Member Name Removed] for your report. We strive here at Carpet Connection to be the best that we can be.
Frequently asked questions about Carpet Connections
How is Carpet Connections rated?
Carpet Connections has a 4.8 star rating with 104 reviews.
When is Carpet Connections open?
Carpet Connections is open now. It will close at 5:00 p.m.