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Carpet Den Interiors
- Home Services
- Franklin, TN
About this business
Carpet Den Interiors is a locally owned and operated flooring company. We have been serving the Middle Tennessee area for over 45 years. Here at Carpet Den Interiors we take pride in our 97% approval rating in customer service. Carpet Den Interiors is also the number 1 flooring retailer in Tennessee. Come experience what so many families already have for the past 45 years.
Location details
264 Mallory Station Rd, #1, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great Experience!
Taylor was prompt in returning messages and worked well with my schedule. He quoted me a price below that of competitors and did fantastic work on my floor repair. Highly recommend Carpet Den.
We absolutely LOVE our floors!! Pam is the BEST! She was always on top of things and SO friendly! Very professional! Our installers were fantastic! They cleaned up all of their mess, and we hardly had any dust in our home from the removal of carpet. I would recommend this place to anyone! Carpet Den, you are a great company!!!
Great experience at Carpet Den. Courtney made me shopping process easy. Appreciated the follow up on the details. Installers were courteous and clean.
I purchased flooring from Carpet Den for my whole home. It took several months due to production issues which is understandable. The bedroom flooring was beautiful as was the rest of the wood flooring in the rest of my home. The trim crew, however, did "sub par" work according to the contractor I was working with at Carpet Den. I was told the trim would have one coat of paint by the contractor but was told on site by the crew that the crew didn't paint the new molding. The edges were jagged and sticking out. They took the mo... read more
Told I was getting great carpet with great warranty. No response from anyone from July until today when I called AGAIN! Was told, oh it was denied. Absolutely no concern on their part, no offer of following up. Don't do business with these people. It appears all they care about is SALES. No customer service!!
Purchased stain resistant carpet, but after a dog issue, had carpets professionally cleaned and stain was not removed. Contacted my rep at carpet den in mid November...sent carpet cleaning bill and pictures, carpet rep came to take pictures in early December and have heard nothing. Called and emailed my rep again for update.. has yet to call me or email me. Extremely disappointed with customer service. This has been over 3 months and still no communication or updates. Went with Carpet Den due to ratings and quality, but I ha... read more
I purchased carpet that was stain resistant to pets. Carpet developed a stain and did not come out after professional cleaning. Called Cool Springs location in Mid November and now we are in late January and issue is not resolved and my contact at that location has not updated me or returned emails and phone calls. Needless to say ... disappointed in customer service.
DO NOT USE if you are looking for quality carpet and service. We went looking for high quality carpet to replace our current carpet before we listed our house. We had a representative come out and she recommended a carpet that was half as much. Seemed great but the carpet has snagged in several spots within the first week. Even worse, they sent a tech out to look at it. After rescheduling he cut it and it raveled. Then they proceeded to tell me not to vacuum it. No answer except to patch it and it would look ten times worse.... read more
Frequently asked questions about Carpet Den Interiors
How is Carpet Den Interiors rated?
Carpet Den Interiors has a 4.2 star rating with 166 reviews.
When is Carpet Den Interiors open?
Carpet Den Interiors is closed now. It will open on Monday at 8:00 a.m.