Carpet Den Interiors
264 Mallory Station Rd, #1, Franklin, TN 37067 United States
Carpeting, Flooring, Tiling
Closed now
About
Carpet Den Interiors is a locally owned and operated flooring company. We have been serving the Middle Tennessee area for over 45 years. Here at Carpet Den Interiors we take pride in our 97% approval rating in customer service. Carpet Den Interiors is also the number 1 flooring retailer in Tennessee. Come experience what so many families already have for the past 45 years.
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Debby L. on Mohawk Industries
a year ago
06/28/2022, 18:24 PM
We had our two bathrooms remodeled with new tile shower and tile floors. Jason and his crew did an awesome job! It was a pleasure working with them!
Jason H. on Mohawk Industries
a year ago
06/21/2022, 09:22 AM
Worked with Jason on the setup who was super helpful and honest and then the crew came and installed my carpet a couple days later and it looks great. Highly recommend!
Donna on Mohawk Industries
3 years ago
04/08/2020, 07:25 AM
Moved from out of state. Traci was fantastic throughout the process. We love the carpet. Shaw, Cement Mix. Nylon. 8lb pad. Soft and makes such a difference in our upstairs area. Installers did a fantastic job of laying the carpet. A few small dings here and there but we need to do touchups anyway. I recommend Carpet Den and especially Traci.
amc on Mohawk Industries
3 years ago
03/05/2020, 23:58 PM
I don't like giving bad reviews because anyone can have a bad day. In this situation, that is not the case. A few years ago I purchased carpet for my upstairs living space from Carpet Den. The carpet was great, the installation was less than positive. I liked the sales person so I dealt with it. Recently, I had water damage and had to replace part of the carpet. I was told it would be no problem to replace and match. Same sales person. They replaced the carpet and it does not feel the same. I told the store manager. She sent, what I was first told was an independent person, only to find out it was the manufacturer rep for the carpet! We still did not feel it was the same., even though he said it was. We had others look and some real estate agents who said they replaced it with cheap "look alike" builder quality carpet. I called the general manager as the first manager told me to do. He asked to have a sample of the old and new carpet...it was given. He said the manufacturer would have to be honest in comparing the two. I have called the store, the manger, the store installer and NO ONE will return my calls. They were also told that my husband just suddenly passed away and I don't need this drama on top of everything else. They don't care. The salesman quit the company citing ethical disagreements...I now get it. They also placed flooring in a neighbors home who had installation problems with them and will never recommend them either. This behavior from a "family" business who cares about their reputation, as I was told...this is intolerable. The least they can do is call me back. Maybe they will now. PS...if this is posted, it is only because I changed the stars to a positive it would not go through with what I really checked
Elizabeth F. on Mohawk Industries
3 years ago
02/24/2020, 20:13 PM
Carpet Den replaced my flooring after a dishwasher leak and also installed a new backsplash in my kitchen. I truly enjoyed working with Brittni - she was knowledgeable, personable, and patient. The finished product is impeccable, and we highly recommend their work.
Randy M. on Mohawk Industries
3 years ago
02/14/2020, 10:36 AM
We were given a price 20% below the competition. The installation was very professional with good clean up.
Stephen T. on Mohawk Industries
4 years ago
04/12/2019, 13:24 PM
Love the flooring. Traci was wonderful to work with, and had many options. Installation was quick and hassle free
Joel and Sharon V. on Mohawk Industries
5 years ago
09/24/2018, 09:08 AM
Carpet Den was the flooring contractor for our new home. We've had repair work done on our flooring since we have moved in and customer service is Exceptional. Cornell is a true professional and his attention to customer needs should be commended. Darci, our sales agent, has always been there and would come to our home to make sure she understood our needs. We can't say enough about how much we appreciate Cornell and Darci. Thank you so much!!
