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Carter Eye Center
- Laser Eye Surgery/Lasik
- Dallas, TX
About this business
Location details
4633 N Central Expy, Suite 300, Dallas, TX, 75205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very slow service... you need about 3-4 hours for an annual eye exam
Business response:
Thank you for your feedback. At Carter Eye Center, we never shy away from candid reviews as it allows us to address internal issues and make improvements where needed. We’re very sorry to hear you had a negative experience. We've taken your feedback seriously and are working hard to create an exceptional and consistent experience for our valued patients.
Dr. Carter is great, however, my experience has been terrible. I went for my annual exam almost 4 weeks ago and was not given my prescriptions nor asked if I needed glasses or contacts, both of which, I need. I have called 5 times since then to get the prescriptions. Each time, I have been told I would receive a callback and have received nothing.
The Doctors and medical staff are great. But, I am having a problem with glasses that I purchased there about 9 months ago. I have spoken with Marsha about the problem. She was very supportive promising to look into the problem and "promised" to call me back. She did not. I have called and left multiple messages for three days/ Marsha will not take or return my phone calls. Carter Eye Center is great unless you have a problem. If you do, good luck!
Business response:
Mr. Howard, Thank you for making us aware of your issues. As I mentioned in our call to you today, we had to research your complete record before we could respond effectively. Following our call to you today, please call us if you need additional information. We will always return our patient's calls usually the same day, however, sometimes we need to do some background research before being able to address individual issues that may occasionally arise.
DO NOT go here! Run Fast! As soon as they get your $$$ the procedure and customer service is terrible. My daughter is still wearing glasses, too!
I had my Lasik procedure performed at Dr. Carter's Office. The consultation and procedure went fantastic!! Now, after the procedure customer service has been extremely disappointing to say the least. I had a few follow-up check-ups and they went fine. Fast forward after the procedure and initial follow-ups and there have been a few occasions I have called with questions. These few times it has been extremely difficult to get answers and for someone to at least return my call. To have such a fantastic reputation and y... read more
Horrible customer service. I ordered glasses back in November, and have not received them yet. I keep making phone calls and no one will call me back. Avoid this place at all cost! I wish there was a way to leave zero stars in my review.
Beware of public misinformation - false advertising & deception. The contents of the "review page" on their official website is Fraudulent ... if you were to go to the websites the reviews are supposedly from you will see that THEY ARE NOT REAL. If you were deceived by the reviews you should seek legal advice for a class action lawsuit. Here is the review page in question: cartereyecenter. com/carter-eye-center-reviews-dallas-tx.html
If anyone was planning on getting LASIK do not use Dr Harvey Carter!!! My mom went in to get a lens put in and he put the wrong one in. No apology what so ever!!! The van driver was bringing her home and he's the one who figured it out.
Frequently asked questions about Carter Eye Center
How is Carter Eye Center rated?
Carter Eye Center has a 4 star rating with 247 reviews.
When is Carter Eye Center open?
Carter Eye Center is closed now. It will open tomorrow at 8:00 a.m.