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Certainty Home Lending - Jan Hill

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About this business

At Certainty, our mission is to treat every home loan as our own, and simplify the process through expertise, transparency, and personal attention. You will never be just a number when you work with us. Certainty has been helping homebuyers for over 20 years, with a focus on making homeownership a reality by putting people first and investing in the right technology. Our core belief is that our Certainty family is our #1 asset. We never want to lose sight of the importance of our team members or of our core values: integri... read more

Location details

13785 Research Blvd, Ste 125, Ofc 151, Austin, TX, 78750, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
5.013 reviews
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tjohnson's profile image
tjohnson 
2 years ago

I moved to Austin just in time to experience the unprecedented rise in the housing market. Jan Hill did an excellent job in helping obtain financing for my new home. She was always available to answer any question and explained all the options available. I would recommend Jan to anyone looking to finance or refinance their home!! 

lindawalkingwoman's profile image
lindawalkingwoman 
2 years ago

Jan Hill and her team were very professional and responsive throughout my entire home loan process. With my husband recently passing away, I did not know what to do in completing a loan to purchase our house. But, Jan was so supportive, explaining the entire process; and, she did not hesitate in answering any and all of my questions. The loan process was, therefore, easy and a good experience because of Jan and the team at CertaintyHomeLoans. I highly recommend her to anyone. 

hwalkingwoman's profile image
hwalkingwoman 
2 years ago

Jan Hill was very helpful in initiating the loan process and answering my many questions. I totally appreciated that she understood what my goals were and worked with me to find the best loan period and rates. Jan also expressed that she would work with me to pay the loan off quickly. I got the sense that she was honest and truly wanted the best experience for me. I am grateful for all her help and that of the rest of the team. 

Bradford Fults's profile image
Bradford Fults 
3 years ago

I've done two transactions with Jan and the latest one was relatively complex with many unexpected twists and turns along the way. Jan brought her extensive knowledge and direct communication style to bear on the issues and we figured them out one by one. She is an exceedingly fair dealer and very professional. I would definitely recommend using her services, and I likely will again in the future. 

Debbie Barrera's profile image
Debbie Barrera 
3 years ago

Jan Hill was the upmost professional and this is my 3rd transaction with her. Website is easy to navigate and the documents requested were easy peasy. Highly recommend her with 5 stars rating! 

Becca F's profile image
Becca F 
3 years ago

Jan is the greatest :) I've worked with Jan twice now - first on my new home loan where she was the only lender that I could find who came up with the solution to my unique circumstances to secure a loan for my first home. And a second time to refinance. She's smart, patient, kind, and fun to work with. I could talk to her for hours. Closed both loans with no major hiccups. Great rates without hidden anything. Guided through the process all the way. 

Steve A's profile image
Steve A 
3 years ago

Jan was super helpful and knowledgeable. She made me feel comfortable with my first home loan and was there to answer any questions I had. Would definitely go to Jan again for future lending needs. 

hplumbley's profile image
hplumbley 
4 years ago

I'd never purchased a house before. I had, over time, been working on my credit. When we first ran my credit score, it looked great. Then, at the last minute, some sixty dollar charge from three years ago popped up. It was gonna cost me thousands of extra dollars. Jan couched me through the process of getting that off my credit score. She was dogged. I probably wouldn't have bought the house without her persistence. 

Justin Pigott's profile image
Justin Pigott 
5 years ago

I am so thankful for Jan and her team! They worked hard to get us the best loan possible. Not only did they do that but I could tell they cared about my family and wanted to do everything they could to make this process smooth and enjoyable. They made me feel like a part of their family. I talked to Jan and her team regularly throughout the process on the phone, not just email. We had a challenge come our way a couple days before closing, and Jan and her team still made the closing happen. It was a lot of work and much of it... read more

Frequently asked questions about Certainty Home Lending - Jan Hill

How is Certainty Home Lending - Jan Hill rated?

Certainty Home Lending - Jan Hill has a 5 star rating with 13 reviews. 

When is Certainty Home Lending - Jan Hill open?

Certainty Home Lending - Jan Hill is open now. It will close at 6:00 p.m.