Chandler Livingston of Mutual of Omaha Mortgage

Diana C. 

Verified by Mutual of Omaha Mortgage

4 years ago

I was never advised to have a wired amount of pay off we were responsible for, it was last minute that we had make a trip down to the one of 2 offices in the Phoenix area of our bank.,on Saturday to make the wire by Monday. The person who is charge of our loan or the person who was in charge of our signing final papers did not know that we needed to wire the money from us. 

Elidio A. 

Verified by Mutual of Omaha Mortgage

5 years ago

Felt that Chandler's only mission was to close the loan as quickly as he possibly could. Suggested a number of times to lock in at a specific rate and to pay over 3 points on the loan. Suggested this would most likely be the best set of circumstances I would get, so I decided to do just that. Then came back to me to inform me that he could not lock in because the points were too high. Feel that he did not have a clue of what he was talking about.  

Gregory D. M. 

Verified by Mutual of Omaha Mortgage

5 years ago

Could never get him directly on the telephone. Should’ve had another number to call along with his supervisors number. I think that communications is very poor. I also found that I had to do a lot of the work and it was very time-consuming. I became very frustrated at times I not receiving an answer and always having to call or text or email chandler. Underwriters needed too much info and should’ve had it done in the beginning of the loan. The underwriters did a poor jo  

Jonathan K N. 

Verified by Mutual of Omaha Mortgage

6 years ago

Chandler was wonderful with communication and explaining everything to us as well as getting back with us. We had no complaints with Chandler and would recommend him again. However, the closing was a complete disaster, from the time of closing getting changed to 8pm and the paperwork was not correct because the closing department added extra fees and charges that they did not disclose 3 days prior and we had to complain to have our closing re-evaluated. It was very stressful