Charter Senior Living of Annapolis

Anonymous 

on AplaceForMom

3 weeks ago

The facility is very nice and clean. Staff is nice and seems dedicated to helping and safety. The ratio of staff to clients is a concern especially at night and weekends. But I think the ratio is the same everywhere. I wish there is a way to use technology to remain connected like the use of amazon show to remotely speak with family members. Charter was a clean and caring environment. There was an unfortunate incident when my uncle was hit in the face by another aggressive client. I think charter responded appropriately by p... read more

Peter 

on AplaceForMom

11 months ago

It is a great place to take someone needing memory care. They were the only ones that would take such young, strong, man in his 50s with some aggression. 

Anonymous 

on AplaceForMom

a year ago

They are an excellent memory care facility for Dementia and Alzheimer's. They understand the disease and help families through it. When his other facility kicked him out because they couldn't deal with the dementia, Charter took him in and was not scared of the issues. This is not an assisted care facility with a dementia unit tacked on the side. Dementia is all they do and they are fairly good at it. Their staff and new director [name removed] also seem to have fun and enjoy what they do. That is very important in caregivin... read more

Anonymous 

on AplaceForMom

a year ago

Comments: Overall, pretty good! Recommend keeping a close eye on #4, (care services) if this drops to a 2 the family will be quickly looking for other solutions. Hopefully this has been addressed, but for a period of time, there was a burn pile in the back "yard" common area. A metal trash can/steel drum that was used for burning (sensitive) documents had tipped over and charred/half burned material was spilled out on the grass. I asked [name removed] wife how long it had been there and she said at least several weeks. That ... read more

Anonymous 

on AplaceForMom

a year ago

What our family likes most about the Charter Senior Living community is the friendliness of the staff, but the community really could improve on the meals they prepare for the residents. 

Anonymous 

on AplaceForMom

a year ago

Very friendly very personalized treatment, good communication. They are keeping his entrance fee and holding it good for a year in case he needs to go back. He just basically was not ready for that level of care. The reason we gave the activities a 3 out of 5, is because our loved one has not given any real effort. 

Wendy 

on AplaceForMom

2 years ago

They are extremely well prepared to deal with dementia patients. Much better than facilities that have general assisted living with a memory ward.The staff is incredibly compassionate and knowledgeable. They have also facilitated the formation of support groups for the loved ones of the residents that have been extremely important to our family. 

Anonymous 

on AplaceForMom

2 years ago

We chose Charter Senior Living because they were an exclusive dementia care facility vs having a separate dementia care area. The staff were extremely helpful in getting my dad in and he was a difficult admission. They really worked with me. The executive director and main sales person were awesome. They have a new director [name removed] and she walked us through everything and made it an easier transition. They were all very compassionate. I would recommend the facility to others. 

anonymous 

on AplaceForMom

2 years ago

They did a great job getting our family member a spot and have doe great working with a difficult person. They are friendly to the residents and the family. Very well looked after. He is not easy. They are firm but flexible. A wonderful head chef who seems to know all the residents, there likes and dislikes. Our resident seems to like the food. They have lots of activities and find ways to get most involved. The overall value was very reasonable