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Charter Senior Living of Annapolis
- Assisted Living Facilities
- Annapolis, MD
About this business
Location details
2717 Riva Rd, Annapolis, MD, 21401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Charter Senior Living of Annapolis was great. We loved our experience and would recommend it to anybody who has a loved one that is in late stages of dementia. This is truly the appropriate facility to help handle loved ones in those late stages. The staff is so kind and caring, and they welcome family involvement in making sure your loved ones are properly taken care of in their state.
I visited my friend's family as they brought their father here. The facility was so clean and the staff was so nice. RSD [name removed] was so caring. She was friendly and caring, we felt like we were leaving [name removed] with another member of the family. I can't say enough great things about this nurse. Anyone would be honored to have her take care of their loved one.
This is a fantastic community, my husband did very well here. He was here for a respite stay and everything went very well. He really liked it here, and all the staff loved him. I was nervous placing for the respite stay, but my friends and our kids said he was very well taken care of. This is a beautiful community, with very caring people. If he ever had to move to a community, I would use this one.
My mother has been a resident at Somerford for several years now and I love it! She is not the easiest person to please and she is happy and completely safe. The food is wonderful and never boring!( and they always have coffee and cookies for us when we visit) The staff is cheerful and helpful. Thanks to all who take such good care of the most important woman in my life.
Somerford Place looks good from the outside looking in. Here's our breakdown: Cleanliness is okay. Food is pretty good. Activities are good. There's lots of walking space. But it is a very expensive facility. The care is very inconsistent because caregivers are constantly quitting. This is really disturbing. They have only one or two caregivers for each section of up to 16 people. Most are incontinent so don't get diapers changed very often. There is a lot of yelling. There is little team work and lots of confusion.
Business response:
Thank you so much, we really appreciate your input. Five star Senior Living strives to deliver quality care and finest hospitality experience to our residents. We operate under strict federal and state regulations and procedures, including staff to patient ratio, we often times exceed these regulations. Our personnel is held to the highest standards of conduct and service. With that being said we seek to improve. if you are willing, please call our GOLD customer service line to voice your concerns in detail, we will try to a... read more
I was very impressed by what I saw here, I'd give them top marks across the board. It was a very nice looking, clean facility, and the staff were all very friendly and professional. The staff were all nurses, which is something you don't generally see in these types of communities.
Clean, well staffed.
The building is nice, clean and provides able-bodied residents who do not have any physical limitations the freedom to roam. Large outdoor walking, dining and activity space for good weather days. Caring staff could greatly benefit from specific training on how to care for patients with dementia and how to assist residents who need assistance with transfers and mobility issues. There were not enough front line staff to assist residents with transfers which caused many problems. Staff was caring and devoted to their work but ... read more
If you care about your loved one, do not put them here. They are severely understaffed leaving residents alone for hours at a time, especially after day shift leaves. Your loved one will not get the care you expect. The food is not a healthy diet. Residents are severely dehydrated. Management has either left for other jobs elsewhere or were fired. Take my advice - do not use this facility as a home for your loved one.
Frequently asked questions about Charter Senior Living of Annapolis
How is Charter Senior Living of Annapolis rated?
Charter Senior Living of Annapolis has a 4.5 star rating with 117 reviews.
When is Charter Senior Living of Annapolis open?
Charter Senior Living of Annapolis is open now. It will close tomorrow at 12:00 a.m.