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Charter Senior Living of Brookfield
- Assisted Living Facilities
- Brookfield, CT
About this business
Location details
291 Federal Rd, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I give everything a 5. I was really impressed with Charter when I was visiting and now that my sister has been there a month, I'm still very impressed and satisfied with the choice. When a new person moves into Charter, they really work hard to make that person feel comfortable and welcomed. Helping them to integrate into all that Charter has to offer and showing the friendliness of staff and other residents to feel like part of the community.
Business response:
Thank you for the wonderful feedback and for trusting us with your sister’s care! We’re so glad both your visit and her first month have been such positive experiences.
I'd give them 4 stars. Food is 50-50 someday better than others. Staff some are outstanding, CNA's are not that great. Very clean. Activity director is 5*! Exercise is great. The building is very nice. 90% positive. Upper management very open to fix a problem.
Charter Senior Living is in a wonderful location with wonderful staff.
The place is beautifully decorated and that makes my mom feel special. They had a new "fall recognition system" put in to all of the apartments and we really liked that.
Business response:
Thank you so much for sharing this! We’re glad to hear your mom feels special and at home; that means everything to us. We also appreciate your feedback on the new fall-recognition system.
What stood out the most - Communication is excellent Food quality is very good Lots of activities Clean Most staff are kind; little too much cell phone activity among aides My mom likes the weekly field trips Responsive nursing Would like to see some activities on weekend
Business response:
Hello, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Biggest complaint is food. I find staff very helpful and friendly. Facilities are up to date. Lately dinning room seems to be short staffed. There are activities scheduled for most of the day, from exercise to soap making. Choose what and if you like. As I said in prior writeups, food menus seem to be a challenge.
A Big 5 on all. What I like most about the community is the great staff, they are very caring and treat you like family. They always make it feel like being at home. I would 1000% percent recommend it to others.
Business response:
Hi Tini, thank you for sharing your positive experience! Thank you again for the great review!
They staff really cares. They are gentle and genuine. I'm so happy my mom is there. Definitely recommend this community based on the experience we have had so far
Business response:
Skye, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Overall, Charter is far above the adult facilities we saw in NY state. The most obvious difference was the cleanliness. Everyone was very friendly and accommodating and generally speaking, I recommend this place anytime I hear somebody needs to place their parents.
Business response:
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Frequently asked questions about Charter Senior Living of Brookfield
How is Charter Senior Living of Brookfield rated?
Charter Senior Living of Brookfield has a 4.4 star rating with 54 reviews.
When is Charter Senior Living of Brookfield open?
Charter Senior Living of Brookfield is open now. It will close tomorrow at 12:00 a.m.