Charter Senior Living of Brookfield

Renee F 

on AplaceForMom

a year ago

Really love the caring nature of the staff at Charter. They are very accommodating and thorough with the residents. [name removed] at the front desk is incredible. She is focused, bright and extremely helpful with any of your family concerns. I love seeing her at the front desk. She has helped so much with our family adjusting to assisted living. I can’t thank her enough for her kindness. 

Anthony 

on AplaceForMom

5 months ago

My mother was one of the first residents of this facility before Charter took over. My family and I were initially very pleased with the services and care she was receiving. Since Charter took over, however, things have gone rapidly down-hill. The focus appears to be increasing the number of residents, without skilled management or adequate staffing. There have been too many times when staff has forgotten to bring my mother to a meal or escort her back from the dining room or activity. Safety checks, which are part of her ca... read more