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Charter Senior Living of Fredericksburg
- Assisted Living Facilities
- Falmouth, VA
About this business
Location details
20 Heartfields Ln, Falmouth, VA, 22405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is very friendly and patient. The location is great. [name removed] says he does not like the food but he always cleans his plate.
Business response:
Hi, thank you for sharing your positive experience!
They have been taking great care of my grandma, Yes, we would recommend this community to other families based on the experience we have had so far.
Business response:
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
What we like the most about Charter Senior Living is that everyone seems to care and we would recommend this community to other families who may need a place for their loved ones
Business response:
Hi, thank you for sharing your positive experience! Thank you so much again for your feedback! We hope you have a great day!
If they could fix some of the issues my loved one has encountered, it would be very good. I picked this community because of the convience. The schedule was reliable. The weekday medicine was delivered on time during the day but the weekend staff didn't seem to be inadequate. There wasn't much in the way of activities on the weekends. I wasn't sure the evening staff delivered all of the proper medication. There was some activities most mornings and afternoons. On occasion the options weren't adequate for everyone's needs or ... read more
We had a very nice tour with Charter Senior Living. The marketing director who took us around was very knowledgeable and also compassionate with what we were going through as a family. She knew all the residents by name and knew things about them, so we could tell that she was very engaged. The facility was also in a great location for our family and pretty much met all of our standards. We were going to go with them, but unfortunately my mom declined to a point where they were not going to be able to care for her needs.
Our family had an in person tour and we loved Charter Senior Living, the gal helping us out was amazing. It is a beautiful place and we saw a ton of activities going on during the tour. However the location was just not convenient for us, due to our loved ones health state we wanted to be very close by and this was just to far.
Overall, it's very good. We like the people. They have a good attitude and mean well. They try hard. The care plan is good and they have outstanding people, but they've been a little inconsistent at times, although nothing major. Things like they don't make the bed every day, and they've have some staff turnover. So I would say their overall supervision or training is a little lacking.
Business response:
Thank you for sharing your impressions of our community. We're glad to see you think of the team as outstanding and are happy with the care plan for your loved one. I am the Executive Director and would welcome the chance to talk with you directly about your few concerns, as we are always looking to improve the service we provide our residents. Please stop by my office or give me a call when you have a moment to chat.
The virtual tour scheduled for [date removed] had to be scheduled to an in-person visit on [date removed]. A very good visit. [name removed] was warm and welcoming and provided lots of useful information about the facilities, services, and activities available at Heartfields. We were able to see several different room layouts and some of the common areas. The layout of the building is nice and seems conducive to residents interacting regularly. The location of Heartfields is nice, surrounded by trees and near I-95 and downto... read more
Business response:
Thanks for the feedback on your recent tour. We're glad to hear it went well and that we were able to show you all the HeartFields has to offer. It was wonderful to read your thoughts on the apartments, the programs and the location. Please let us know if we can answer any more questions for you, and we hope to see your dad (and you) again in the near future!
The staff was great here. From the top down, from the administrative staff to the care giving staff, everything was always positive. They were always warm and caring. When we would visit our mother, she was always nice and clean and smelled good and worked with her very carefully with her appetite and found things she liked eating. There were always people cleaning and organizing, even her room and bathroom especially. The meals were always good. On the non-memory care side, each room has their own courtyard so that they ca... read more
Frequently asked questions about Charter Senior Living of Fredericksburg
How is Charter Senior Living of Fredericksburg rated?
Charter Senior Living of Fredericksburg has a 4.7 star rating with 101 reviews.
When is Charter Senior Living of Fredericksburg open?
Charter Senior Living of Fredericksburg is open now. It will close tomorrow at 12:00 a.m.