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Charter Senior Living of Fredericksburg
- Assisted Living Facilities
- Falmouth, VA
About this business
Location details
20 Heartfields Ln, Falmouth, VA, 22405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very expensive, but they have a lot of activities and the facility is beautiful.
I strongly recommend that any new family who is considering placing your love one in this facility to do your due diligence. I thought I asked the right questions at the time and felt that this would be a great fit for my dad and was provided assurance that his needs would be met. I asked about ratio to staff and resident. Their response was quite misleading because the staff is grossly understaffed. Within two weeks of him being there, his care level allegedly increased and my family was asked to pay more for additional car... read more
Business response:
Thank you for taking the time to share feedback. We’re sorry to hear about your father’s care and the concerns you’ve raised. This is not the experience we strive to provide for any of our residents, and we take this feedback seriously. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to our Executive Director at 540-373-8800. Thank you.
There are a few great caregivers at Charter Senior Living. However, this place is one big health crisis. Just this year alone, they have had a bed bugs and scabies outbreak. If you didn't already know, scabies is a parasite that embeds itself in your skin and leads to an unbearable amount of itching. Residents hardly ever leave the facility and unfortunately most family do not visit enough, so these issues are most likely coming from the worker(s). They do not clean and or deep clean this building nearly enough- there's a ve... read more
Business response:
Thank you for bringing this to our attention and we regret to hear about the issues you've described. Please know that we take the health and safety of our residents very seriously. We would like the opportunity to discuss your specific concerns and provide more detailed information on the measures we take to resolve these issues. Please reach out to us directly at 540-373-8800. Thank you.
I would recommend that anyone looking into this facility gets an independent assessment before deciding on a residency decision. They have some questionable nursing staff and I would not recommend to others at this point.
Nursing Med Staff and CNA's do not put in place procedures to adequately provide consistent care. Following through on In-House Doctors orders for new medications or tests is constantly overlooked. Nursing aide assistance is inadequate which includes coming within a reasonable amount of time when a residents pushes their help call button. (I was told within 15 minutes sometimes we have waited for an hour).Giving my mom her twice a week showers is a hit or miss. I'm not notified if my Mom's medications run out and if I am its... read more
Frequently asked questions about Charter Senior Living of Fredericksburg
How is Charter Senior Living of Fredericksburg rated?
Charter Senior Living of Fredericksburg has a 4.6 star rating with 106 reviews.
When is Charter Senior Living of Fredericksburg open?
Charter Senior Living of Fredericksburg is open now. It will close tomorrow at 12:00 a.m.