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Chesapeake Pointe

4.0

Apartments
Portsmouth, VA

About this business

Real Estate Apartments

Location details

6617 Bickford Ln, Portsmouth, VA, 23703, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	10:00 a.m. to 5:00 p.m.
Sun	10:00 a.m. to 2:00 p.m.

4.0423 reviews

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Shanique P.

10 months ago

CHESAPEAKE POINTE APARTMENTS Evanie Ford was so awesome in our moving in process.....she stayed late just to accommodate us and we appreciate her so much!!!

Business response:

Hi Shanique, that’s so great to hear! It sounds like Evanie went above and beyond to make your move-in experience smooth and welcoming. Thanks for taking the time to recognize her efforts and welcome to your new home!

Tremaine G.

a year ago

Mr Amazon After living here for three years, I can confidently say that this community is the best one I have experienced so far. Both the staff and maintenance crew are friendly, efficient and hardworking.

Business response:

We’re so glad to hear you enjoyed your experience with us, Tremaine!

Bailey A.

3 years ago

Our first tour ever for an apartment Our leasing agent Kaile S. was fantastic and made our experience so easy and informative! We are really interested and cant wait to fill out the application!

Tinera F.

4 years ago

Excellent place to live Preston trail is Excellent place to live. Staff is always willing to assist in any way.

Business response:

Thank you for your positive review! We appreciate you showing your support for our community and kind words about our staff. We look forward to having you as a part of our community. If there is ever anything else that we can do for you, please do not hesitate to reach back out!

Mary E.

4 years ago

Excellent place to live If you are looking for a great place to live might I suggest you moving to Preston trails apartments. They have a well kept landscaping, very nice apartments where their whole entire staff team from the administration office to the maintenance department are friendly and very professional. I am into my second year lease and it’s prefect for me. The prices are very affordable. And they are in the prefect location next to all the local community shopping centers. There’s nothing like the great feeling t... read more

Business response:

Thank you for taking the time to leave a positive review! We always strive to deliver an experience that makes our residents feel at home and we're glad to see that reflect in your rating. If you ever need anything in the future, please do not hesitate to stop by the office at your earliest convenience. We appreciate you choosing our community as your home!

jericho m.

7 months ago

Refund its been 3 weeks already since i got denied in this apartment but until now i still didnt get my refund!

Shakeara T.

8 months ago

DO NOT BELIEVE THE HYPE IN THOSE PICS or REVIEWS ITS A SETUP FOR FAILURE AND STRESS Listen to me when I tell you do NOT move here. The pictures are over hyped. They use sticky roll out flooring to make it look like it is updated . The maintenance team sucks they play with peoples time and patch work things. I had roaches that took them a long time to get to. Whatever I put in for maintenance reports they take a while to get to or they will come and barely check and say everything is fine even with video and picture proof. Th... read more

Business response:

Hi Shakeara, we truly appreciate you taking the time to share your experience, and we sincerely regret that it has been a frustrating and stressful one. No residents should have to deal with prolonged maintenance issues, miscommunication, or delays in service, and we understand how upsetting it must have been to go without hot water, experience pest concerns, and deal with unresolved appliance problems. While we regret that we weren’t able to address these concerns in a more timely and effective manner, please know that your... read more

Andrea B.

a year ago

Read the "fine print" After seeing the renovations I decided to apply but was told I would have to apply online and select an apartment for holding. What I overlooked and what wasn't verbally told to me while I was in the office that you have 72 hours after being approved that you could not get your holding fee back like its a house or a condo I was purchasing. They are apartments for rent. I'm sure the apartment will be filled in JULY once the apartment is renovated. After being told a manager would call me back last Thursd... read more

Business response:

Hi Andrea, thank you for sharing your experience with us. We’re sorry to hear about the frustration surrounding the holding fee and communication with our team. We strive to ensure all policies are clear and that our potential residents feel supported throughout the application process, and we apologize if we fall short in this instance. We understand how important transparency is when making such an important decision. Your feedback will help us improve how we communicate these details in the future. We appreciate you consi... read more

Chey N.

a year ago

Rude I called the leasing office to inquire about one bedrooms. The lady that answered was so rude and disrespectful I had to end the call. Having a more professional and polite person on the phone will attract better tenants. Even though the rent is on the lower end no one should be treated with this much disrespect. Please think about your prospective tenants before hiring someone that doesn't want or need a job.

Business response:

Hi Chey, thanks for sharing your experience, and we’re really sorry to hear about your interaction. That’s definitely not the impression we want to give, and we understand how important it is for everyone to be treated with respect. We’ll make sure to address this with our team and work on improving the customer service experience. If you’d like to discuss this further or have any questions, feel free to reach out to us directly. We appreciate your feedback!