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Chesapeake Pointe
- Apartments
- Portsmouth, VA
About this business
Location details
6617 Bickford Ln, Portsmouth, VA, 23703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
Horrible Donttttt move here leasing office people are highly rude & don’t give heads up on anything changing !
Business response:
Thank you for taking the time to provide your feedback. We are so sorry about this inconvenience and apologize that your experience was not what you or our staff would have wanted it to be. This issue you mentioned is not taken lightly and we would like to discuss this with you as soon as possible. Please fill out the contact request form at your earliest convenience, and someone from our management team will be in touch with you. Thank you kindly, the team at Aion Management https://forms.gle/aVLP6w8jyocJ4pDp6
don’t be fooled Don’t be fooled. These pictures look nothing like the apartment they place you in. Everything is always breaking even the A/C. When you come to the office with an issue they get rude. The neighbors are rude as well. 0/10 recommend living here.
RUN!! HORRIBLE Experience Where do I start. The townhomes are horrifying. Bad maintenance, Flooded parking lot had to park by front door when it rained. Over-priced. The stackable washer and dryer is extremely small and didn't clean or dry my clothes. Bugs like roaches, ants, spiders hundreds of flies. Neighbors that abuse their dogs, fights, my child got off the school bus during a drive by shooting. Complaints fall on deaf ears without solving them. The pool never worked and I lived there for a year. Dishwasher didn't work... read more
Business response:
Thank you for providing us with your feedback. We're disappointed to read your negative assessment of our community, as the comfort and convenience of all our residents is of the utmost importance to us. We sincerely apologize for any inconvenience you may have encountered while choosing to call Preston Trails home in the past. If you’d like to discuss the details of your experience further, please don’t hesitate to reach out to us directly. Thank you.
LOOK SOMEWHERE ELSE 1. Roches , spiders & water bugs. I let them know that I was allergic to spiders & I don’t think anyone came until 2 weeks later. 2. Maintenance is the WORSE , they’re younger people so they really don’t care to do their job the correct way or even get anything done. 3. I’ve been living here since Dec 2019 & have never been given a mailbox key , my mailbox is open everyday & when they did give me a key , IT WAS THE WRONG ONE. 4. My front door is so hard to open sometimes I wonder if i’ll ever get inside m... read more
Business response:
Thank you for your feedback. We're very disappointed to read you've been less than satisfied with your living experience here at Preston Trails Apartments, and we sincerely apologize if you've felt uncomfortable in any way. Our goal is always to provide our residents with the best possible experience, along with providing exceptional customer service. Your concerns are very important to us, and we'd like to offer our assistance. Please stop by the office at your earliest convenience. We look forward to working with you soon.
Don't waste your time or money If you aren't handy ie, plumbing, electrical or painter don't waste your time or money. They put more money into the rental office and one pool than they do properly maintaining the units. I for one enjoy comfortable living and keep my apartment in such a manner but they don't help wity simple repairs, even if you add the issues to your move in discrepancies. My main door look like a dog tried to chew and his scratch it's way out and i was told that i have to bring in a container to get pain to... read more
Business response:
DaQuanda, thank you for your feedback. Customer service is one of our top priorities, and we're sorry to hear we've fallen short. We will be following up with the community team in regards to your review and would like to personally apologize to you for any inconveniences that you have experienced. If you have any ongoing concerns, please contact our customer service team at customerservice@tfjgroup.com and we will have someone help you immediately.
Don't waste your time or money I'm gonna sum this up quickly. Run because they don't wanna fix nothing can't get your rent right saying they can't find it Roaches, Waterbugs. I have had a request in for my tub, sink , diswasher and garbage disposal for 1month and still not fixed as of today. I should have left when I started to don't feel like you don't have other option because u do Run.
Business response:
Valued Resident, we're sorry to hear that you have been less than satisfied with the service you've received here at Preston Trails. We invite you to give us a call at 757-483-1444 so that we may set up a time to sit down and discuss these issues and, hopefull come to find a solution. We will be expecting your call. Thanks!
Dont waste your time or money I have lived here a few months and when i say they dont care they dont care. First the paint they use in the bathroom is wrong so it peels when the steam gets to it which you will pay for out your deposit. Ive called 4 times about the garbage disposal not working its not considered an emergency so youll wait til the next day or over the weekend for it to be fixed not maintenance fault but policy i guess. Mailbox didnt close properly so anyone can get into it. Forget complaining about neighbors t... read more
Business response:
Thank you for your feedback. We appreciate your residency and are sorry to see that you are unhappy with your experience. We would like to personally invite you to meet with us to discuss your concerns. If you have any ongoing concerns, please contact our customer service team at info@tfjgroup.com and someone will be in touch with you immediately.
Horrible place I've lived in my fair share of apartments and this place is by far the worst. The office has so little communication with the residents we have no idea what's happening! The pool. Was closed all summer and we were given no notice. The office was closed because of short staffing and we were given no notice. If you are short staffed they created temp. Job agencies for that. Our lease was up for renewal and they never told us it was ready to sign. Over a month later we went into the office (when it was actually o... read more
Frequently asked questions about Chesapeake Pointe
How is Chesapeake Pointe rated?
Chesapeake Pointe has a 4 star rating with 422 reviews.
When is Chesapeake Pointe open?
Chesapeake Pointe is open now. It will close at 5:00 p.m.