Children's Health PM Pediatric Urgent Care Flower Mound

Diwas D. 

on Birdeye

2 months ago

Sample was sent to lab incorrectly without a label?? what kind of carelessness it this? Is it because we were the last patient and everyone was rushing to go home? They want us to come for a nose swab again so they could send to the lab with correction? Height of carelessness!!! 

Krishna A. 

on Birdeye

6 months ago

A 50 minute wait even with an appointment , we would have almost left in a minute or two if nurse didnt calls us in at that moment . Also the nurse should do better with being slightly apologetic for the long wait and a little compassionate with my childs sickness, The Physician was great 

Christal S. 

on Birdeye

9 months ago

No I have to say I’m disappointed in how our son’s visit went . I had a complete different experience with my younger son but my oldest with special needs I did not like how the Dr did not prescribe him a medication after days waiting for result to come back if he had strep or the flu . My other son did not have to wait to get his results and yet we waiting days and had to call you for any information . We were also brushed off several times when we called. Urgent care is not cheap and this was not a good service on your par... read more

Rebecca G. 

on Birdeye

9 months ago

We had an appointment at 3, saw a PA at 4:30, zero communication about being behind schedule, PA stated there isn’t a need to test for anything, came home, started running a fever again, we’ve called 3 times, hung up on 3 times, 4th time we’re told the nurse would give us a call back. We gave up on the call, drove back (he was running a 102.3 fever), they stated I declined the test (never happened, in fact, the PA stated several times a test wasn’t needed and proceeded to discuss acid reflux???). They gave him a test on the ... read more

Tiara P. 

on Birdeye

9 months ago

If I could rate this a NO STAR I would! My son never got helped. The staff was too busy overlooking me and the other family because we clearly weren’t white enough! A when we brought it to their attention all they could say is “well you didn’t let us know you were concerned for your child!” EXCUSE THE HELL OUT OF ME!!!! I informed her clearly I’m concerned because I brought my child and on top of that he has sickle cell. She then had the audacity to say “he doesn’t look like he has sickle cell” … that was just a short list o... read more

Alexandra A. 

on Birdeye

a year ago

Billing department is awful. They double charged us for stitches and we have not been able to get a refund for over four months. I have had to call 5 times and have still not had a result. 

Kayla S. 

on Birdeye

a year ago

Got two views of an X-ray. The lateral view was a mess and unable to view. Doctor said no fracture. Radiologist then said there was a fracture. Referred to ortho. They had to repeat the X-rays because quote from the Ortho “this lateral view is the worst X-ray I have even seen. Looks like a child tried to do it” Surprise, no fracture noted. Can’t wait for my bill for the X-ray at the urgent care. The urgent care was a waste of time and money and the doctor there is extremely rude. They also refused to take my copay even af... read more

Krystal M. 

on Birdeye

a year ago

It was not helpful at all. You ran one test because I asked for it and sent us home. 6 days of upper respiratory infection not defected because I’m not sure why.