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Chipotle Mexican Grill - Birmingham, AL
- Restaurants
- Birmingham, AL
About this business
Changing the way the world thinks about and eats fast food. When Chipotle opened its first restaurant in 1993, the idea was simple: show that food served fast didn't have to be a "fast-food" experience. Using high-quality raw ingredients, classic cooking techniques, and distinctive interior design, we brought features from the realm of fine dining to the world of quick-service restaurants. Over 20 years later, our devotion to finding the very best ingredients we can--with respect for animals, farmers, and the environment--is... read more
Location details
1759 Montgomery Hwy S, (Hwy 150 & Hwy 31 (Riverchase Center)), Birmingham, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:45 a.m. to 10:00 p.m. | |
| Tue | 10:45 a.m. to 10:00 p.m. | |
| Wed | 10:45 a.m. to 10:00 p.m. | |
| Thu | 10:45 a.m. to 10:00 p.m. | |
| Fri | 10:45 a.m. to 10:00 p.m. | |
| Sat | 10:45 a.m. to 10:00 p.m. | |
| Sun | 10:45 a.m. to 10:00 p.m. |
Okay, I admit I favor mexican food over every other food (except asian food) but they have rice so that makes me happy, an Asian always needs rice in their life. Service: Well, I mean I entered and the employees were shouting and yelling at some customers, about what you expected but I don't care about the service as long as they're nice and polite to me. Atmosphere: Pretty underwhelming, bags and napkins on the floor and tables, I don't see why people can't clean up after themselves, the trash is full so I understand but ... read more
This was by far the worst Chipotle experience I've ever had. I placed my order for 7:40. I arrived right on time to find the doors locked. Eventually someone came up and asked my name. After waiting nearly 20 minutes, I finally got my food. It's one thing to wait and the food is good, but this was not the case. This was the saddest quesadilla I've ever seen, plus they forgot the veggies and my chips. After tonight it sealed the deal, I'm done with this location.
This location either needs to go completely mobile orders only or in store ordering only. They can never seem to keep up with the demand of both. Food I ordered last night was tossed in the bag, so sauce spilled over Quesadilla making it soggy. The rice was also still hard and undercooked like another reviewer stated. And then you can’t even get it corrected because you’re communicating with a robot in the App trying to request a refund or credit.
I placed an order online for pick up at 11:10am. I arrive to pick up the order at 11:20am. My order is not ready. There is only one employee half-working the online order food line and half-doing whatever else. There are at least 5 people also waiting to pick up their online order. After waiting a few minutes, 3 people get their online order. That’s fine, however, there’s a trend. He is giving out small orders with 1-2 entrees a rather than working on my order (15 entrees). I ask the employee if they are working on my order ... read more
I don't even know where to start. If I could give negative stars, I would. I have been to Chipotles all over the country, and this by far is the worst I have ever been to. To the point where it should have been a comedy skit on TV. I'm not sure how this location is still open. First, let's talk about customer service. Out of the three employees working when we walked in, only one was really working. The other was kinda helping, and the third was in the back prepping food at snail speed. Eating the food as she went & giving ... read more
Frequently asked questions about Chipotle Mexican Grill
How is Chipotle Mexican Grill rated?
Chipotle Mexican Grill has a 4.5 star rating with 844 reviews.
When is Chipotle Mexican Grill open?
Chipotle Mexican Grill is open now. It will close at 10:00 p.m.
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