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921 Douglas Avenue, Suite 108, Altamonte Springs, FL, 32714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by The Mortgage Firm, Inc.
We are new to the home buying process and Christine and Gregory did an amazing job at explaining the details of obtaining a mortgage. Christine did a great job not just at explaining the mortgage process, but also giving us general financial advice as we made our final decision on the purchase and our final budget. We are very detail oritented, and due to this we spend a lot of time analyzing the information in the contract. Many times these details were unclear for someone with little experience. Gregory did a great job... read more
Business response:
Thank you so much for your feedback, Tiffany. It's wonderful to hear that both Gregory and I could assist you effectively during your home-buying journey. Guiding clients through the complexities of mortgage details is something we take very seriously, and I'm pleased to know that the information was clear and helpful for you. I always aim to offer comprehensive financial advice to ensure you feel confident in your decisions. Should you need further assistance or have any more questions, please don't hesitate to reach out.
Verified by The Mortgage Firm, Inc.
Love the communication! I was always informed of what was happening. I knew who was doing what and who to reach out if I had a questions.
Verified by The Mortgage Firm, Inc.
The communication
Verified by The Mortgage Firm, Inc.
Christine and Michele were tenatious in geting us to closing and made everything as simple as possible. They were extremely flexible, willing to answer questions and explain things at any time; really making sure we understood every part of the refinance options and genuinely looking out for our best interest.
Business response:
I'm pleased to know that I could assist you, Brendan, along with Michele, in making your closing process smooth and understandable. It was important to us that you felt supported and informed throughout your refinance. Thank you for recognizing our efforts and for entrusting this process to us at The Mortgage Firm.
Verified by The Mortgage Firm, Inc.
Communication through the whole process was amazing!
Verified by The Mortgage Firm, Inc.
Christine was very knowledable, a great resource and always accessable throughout the process. Greg was also a great asset along the way. The closing occured on time and as scheduled. Some minor confusion and duplication of asks with document submission with other TMF employees and underwriting. Overall a great experience and recommended.
Business response:
Your feedback is greatly appreciated, John. I'm pleased to know I could be a helpful resource and that you felt supported throughout the process. I'm also glad to hear that Greg played a positive role in the journey. It's important to me that the closing happened as scheduled. I understand there were some issues with document submission, and I assure you I take your comments seriously as an opportunity for improvement. Thank you for recommending my services and for sharing your experience.
Verified by The Mortgage Firm, Inc.
Very responsive team. You made everything very easy for me and you provided great education on my options and the process
Verified by The Mortgage Firm, Inc.
the entire process was well explained and easy. I especially liked the online portal and signing process. Also, advice given was very sound!
Business response:
It's great to hear that you found the process easy and appreciated the online portal and signing procedure, Paul. Knowing that you valued the advice provided is important to me. Thank you for sharing your feedback and for allowing me to assist you with your mortgage needs.
Verified by The Mortgage Firm, Inc.
Absolutely! What made this experience GREAT was the team's exceptinal professionalism, clear communication, and remarkable speed from start to finish. Every step of the refinance process was handled with care, accuracy, and a true sense of partnership. I always felt informed, supported, and confident that I was in exprt hands. Their efficiency and attention to detail made the entire process smooth and stress-free - truly an extraordinary experience!
Christine Wilson has a 4.9 star rating with 1,180 reviews.
Christine Wilson is closed now. It will open on Monday at 8:30 a.m.