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Citadel Credit Union
- Credit Unions
- Pottstown, PA
About this business
Location details
401 Upland Square Dr, Pottstown, PA, 19464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Every single month for years I have to spend 30-60 minutes on hold with the fraud department for bills I pay every single month for years, and when I explain every single month, all I get is rudeness from the other end. The last lady said you don't have to take it out on me, I said how am I taking anything out on anyone when I'm just asking how this happens every month for paying the same exact bills at the same exact prices every month. I'm so frustrated with this bank it's unbelievable. As soon as I can change banks I am, ... read more
I have been with citadel for over 8 years and recently had fraud activity on my account. And they are declining me my money back after I have proven that it wasn't even me. I even went and filed a police report which officer told me I should get my money back as well and they still have not returned my money! TERRIBLE customer service from a buisness that i have referred many people to. Should be ashamed to treat a loyal customer this way.
I have a problem whenever I deposit a large sum of money at the Citadel Federal Union they place a hold for 10 to 13 days. I would like to have the sums available ASAP. I banked at their location on US Route 30 just outside of Parkesburg, PA
I wish I could give zero stars. I have never experienced anything like the aggravation I get from this company. This morning I couldn’t buy a two dollar cup of coffee with my debit card, went online and it says they are having problems with online banking. I try to call their number to find out when it will be resolved, their main phone number truncates and tells me they’re having problems. an hour later I get through on their main number, and it sends me to some corner of the world where the guy who eventually picked up, ha... read more
Good at first, NOT so Anymore. Everytime I go there, There's a new story about my complaint. Obviously, Citadel DOESN'T CARE about People who deposit money there of which, THEY MAKE INTEREST. AND HOW MUCH DO US CUSTOMER'S GET?
If I could rate a negative I would. They are ignorant they threaten you and are fraudulent
I went in to Citadel the other day to open a checking account and I had a balance from an old account (not sure how that happened) seven years ago so I told them I would come back at a later date to pay the balance and open an account. Hours later my son got a notice that they deducted that balance from his account. Don’t even know if that is legal not to mention horrible customer service. My son immediately closed his account and we will never bank there.
Frequently asked questions about Citadel Credit Union
How is Citadel Credit Union rated?
Citadel Credit Union has a 2.5 star rating with 86 reviews.
When is Citadel Credit Union open?
Citadel Credit Union is open now. It will close at 5:00 p.m.