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Citizen Home Solutions
- Home Services
- Dallas, TX
About this business
Location details
8330 Lyndon B Johnson Fwy, Suite B230, Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would never again use this company! The absolute worst service I have ever received. We were told that the electric, gas and water were set up for transfer and upon moving in all 3 were turned off and we had to call each company ourselves to start the process. The gas company stated that they didn’t even have a note regarding our new address. Someone dropped the ball and we were without power for over 24 hours, gas for 24 hours and water is still turned off.
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Communication was poor. They set up our electricity a day after our move in date. It was 100 degrees outside.
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Wayyyy more of a headache than a help. Just do it yourself. Ours was a cluster from the beginning and our rep never called back or responded when balls were dropped.
Business response:
After researching what happened, it seems that the electric order we placed was cancelled after someone besides us placed a second start order. Unfortunately, this issue would have happened even if you had placed the order yourself. We are not sure who placed the second start service order, but this is what caused the issue. I don't see any other issues, we have been trying to reach out to you to resolve this.
RecommendedThis was completely different to me, but the experience has been phenomenal. They have the best customer service ever. Prompt with responding we neededs.
RecommendedSo easy, stress free and wonderful customer service.
RecommendedThey provided excellent service. Extremely responsive to my needs.
RecommendedI recently moved and my property manager provided this service. Moving multiple utilities sounds daunting and I was positive it would be a disaster. Fortunately I had the pleasure of working with Paola who was prompt, courteous, efficient, and professional. I felt like I was talking to my neighbor. It was a great experience.
Frequently asked questions about Citizen Home Solutions
How is Citizen Home Solutions rated?
Citizen Home Solutions has a 4.9 star rating with 6,483 reviews.
When is Citizen Home Solutions open?
Citizen Home Solutions is closed now. It will open on Monday at 9:00 a.m.