City Bark Littleton

4.4

Pet Boarding
Littleton, CO

About this business

Consumer Services Pet Boarding Pet Services

Location details

6235 S. Santa Fe Dr., Littleton, CO, 80120, United States

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Weekday	Schedule	Status
Mon	06:30 a.m. to 7:00 p.m.
Tue	06:30 a.m. to 7:00 p.m.
Wed	06:30 a.m. to 7:00 p.m.
Thu	06:30 a.m. to 7:00 p.m.
Fri	06:30 a.m. to 7:00 p.m.
Sat	07:00 a.m. to 7:00 p.m.
Sun	08:00 a.m. to 6:00 p.m.

4.4540 reviews

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Nichole Castillo

3 years ago

My golden retriever was returned to me having bled from his head, they seemed to have washed it and ruffled his fur to cover it up. He continues to be in pain and no one ever called to tell me what happened. He was harmed and injured so badly that I cannot pet his head without him whimpering in pain. This place is horrible as are the people who are supposed to care for our pets. It truly makes me sick to my stomach.

Business response:

Nichole, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very seriously and our number one goal is to offer the highest quality of care to your special furry friend in addition to exceptional service to all our clients. It sounds like we failed you on that front, and in your client experience with our team, and for this I am truly sorry. We have shared your comments internally and will be working hard to understand where the... read more

Stephanie Doan

4 years ago

Unprofessional...unorganized. They had no record of my dog this morning after completing the required assessment on Monday. Then they took her and locked her in a cage. She never once showed up on a web cam for playtime! Never again. I had my husband go get her. so disappointed.

Business response:

Stephanie, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.

Kristen Nichole

4 years ago

Wish I read all of the recent reviews you find on various websites. This is the most unprofessional, disorganized facility I've ever used. I’ve only been taking my pup there for the past week and a half and so far all of this has happened: Even though you fill out an intake form and his name is LEVI, they still call him a female – every single day, with various employees – even though they know his name When speaking of an accident that happened that day, one employee asked how old he is. Uhhhhh, you should be looking a... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Kristen. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We have identified the root cause of the issues you and other guests have experienced recently and made some necessary staffing changes and put additional quality control checks in place to ensure this does not happen again.

Kristin Wall

4 years ago

I'm writing this review out of SERIOUS concern so this does NOT happen to any other poor animal. My dog was left in ISOLATION (24 hours a day) with only a hour and a half free time out of the concrete box.. for a matter of 8 days WITHOUT notifying any family members. We soon learned this when we picked him up and the poor Golden was shaking so obviously something was wrong. We then learned he was in isolation do to him so called "humping another dog once" and this was on the first day. When we called about this raising conce... read more

Business response:

We are so sorry to hear your family was not completely happy with your recent visit, based on our prior communication about moving Oakley to one-on-one play only, our signed check-in forms where the parents selected their own activity package, as well as us sending Oakley off as a happy pup to (what we thought were) happy parents we felt Oakley had received the care requested. We obviously fell short somewhere and for that we apologize. . After taking the time to review everything that transpired with all staff involved, ... read more

Brianna Robertson

4 years ago

Please do not use this facility. You hear of the horror stories of dropping off your dog in a place like this and you hope it would never happen to you. My dad’s super sweet golden retriever was brought here for a week. When we picked him up he was literally violently shaking. On the first day he humped another dog, because of this he was immediately placed in isolation. But they never notified us. I easily could have had him picked up. Instead this poor dog sat in a small concrete box for 22 hours a day. He was only taken... read more

Business response:

Shana York

Recommended

5 years ago

My boys love when I say wanna go to day care?? And they literally will just start whining until the attendant takes them inside to play!

Business response:

Thank you for your generous feedback, Shana! Our team looks forward to seeing you all very soon!

Susan Price

7 years ago

My daughter worked for these folks and I am seriously concerned about their training of employees. On the job, she was bitten by a dog and had to be taken to a clinic. Her manager admitted to my husband that it was "her bad" as she had failed to train her. About a month later, they fired her, accusing her of pulling on a dog's collar to break up a fight. This was untrue. Another employee actually pulled on the collar. I have asked to see a video of the incident and they will not provide this. I have never before left a revi... read more

Shannon Barbare

Recommended

7 years ago

I would not take my pup anywhere else for boarding and/or day care! The manager’s No. 1 concern is for the welfare of the animals. If your four-legged friend needs a home-away, look no further than City Bark Littleton.