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Clarke Animal Hospital
- Spring Lake, MI
About this business
Location details
1139 E. Pontaluna Road, Spring Lake, MI, 49456, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
Thanks to our vet of 19 years, Clarke Animal hospital who we’ve had Paw Plans on both of our labs (basically health ins for pets) kicks you in the teeth. A quick office visit, ear cleaning and meds which they were booked out for over a month…… Something as minor as an ear infection (yeast infection) Very easily treatable can’t get you in right away. We were told to look for another vet or wait to be seen by them turns from mild to severe in a matter of a couple days. Both my labs have had ear infections in the past, somethin... read more
Business response:
Thank you for your feedback Barry. We’ve been working very hard to see as many animals in need of medical attention as possible and we’re sorry that we couldn’t accommodate a same day appointment for Kai. Unfortunately our same day options are restricted to limited same day sick appointments and cancellation list appointments. Our apologies that you didn’t feel that these were good options for Kai. Again, we appreciate you taking the time to share your feedback.
I called and told them my dog can't walk and I'm afraid she's dying,the lady of the phone stayed silent for about 5 or 6 seconds and then said...well we r booked til Oct but ill put u on the cancelation list...WOW really? no concern about my dog not walking all of a sudden?
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Please know that we do everything that we can to be able to take care of all patients that need to be seen but, like many other area veterinary hospitals, we are at capacity and must use a cancellation list or refer to the emergency hospi... read more
Listen to customers. we denied the flu and lime shots. They gave them anyways and charged us an extra $80. knew we should have went to dunstan...... will not be going here again.
Business response:
We are sorry about the confusion regarding the above vaccinations. Please call the hospital manager at your convenience so we can find out where the miscommunication was. At the time of the appointment we followed the consent form that was signed by the individual that brought your pet in.
They just want your money. They don’t really care about your pet. Even if they do have cancer and you have tons questions. They are just to busy to call you back. Very poor communication skills. They can’t even call you to let you know they got your message and will send it to the Dr.. just so you don’t have to worry all day. Won’t be going back there. I don’t want my pet to have his last days around people who just don’t care.
Business response:
Amber, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to message us in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously.
We boarded our dog over a holiday week-end. When we picked her up her coat looked funny like they sprayed something on her. By morning she was dead. Stay away from this place.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience, 231-798-1957.
Well we put our dog down last week Monday and they lost our dogs ashes We are definitely not happy about this and want it fixed ASAP or i’m getting a hold of problem solvers from fox17
THANK YOU FOR YOUR PATIENCE AND KINDNESS IN TAKEING CARE OF SCOOTER, SHE IS DOING FINE NOW, POUNCES ALL OVER, EATING WELL NOW AND STILL DRINKS ALOT OF WATER.WE SURELY APPRECIATE YOUR SERVICE AND CONSIDERATIONS. MARYANN MOORE AND ERIC PETERS
When I told them what shots I would like done, the Dr came in with a shot ready and pretty much told me that he's going to give him these ones instead of what I wanted. The tick I brought in was identified as a type that carries Lyme disease yet the Dr. felt that it wasn't. The physical exam that was 50$ took around 17 seconds of looking down his throat and into one ear.... only reason I went here was bc they were able to get me in the same day... I'll see you in the future fruitport animal hospital
Recommendedthey sent me a card after my pet passed away. It really meant alot.
Frequently asked questions about Clarke Animal Hospital
How is Clarke Animal Hospital rated?
Clarke Animal Hospital has a 4.7 star rating with 1,285 reviews.
When is Clarke Animal Hospital open?
Clarke Animal Hospital is open now. It will close at 6:00 p.m.