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Clarksville Veterinary Specialists
- Veterinarians
- Clarksville, TN
About this business
Location details
685 Kennedy Lane, Clarksville, TN, 37040, United States
Get directionsVery disappointing experience at Clarksville Veterinary Emergency. My dog was injured so I took her to a local vet who x-rayed the area, shaved it and identified a snake bite. I transferred to Clarksville Emergency Vet (called first to make sure they had anti-venom and to let them know we were on the way, sent photos of the snake bite and x-rays). The vet I saw couldn't see the puncture wounds/bite mark (as the area was so swollen and the skin was already peeling off and blistering and oozing within the hour it took me to g... read more
Business response:
Thank you for taking the time to speak with our Hospital Manager today. We apologize for the experience you had at Clarksville Veterinary Emergency and appreciate you sharing your feedback.
RecommendedMedical staff was great. Nurses and doctors nursed our baby back to health. I didn't think too much of Katie, at the front desk though. It's midnight on a Friday night and she's yelling at me for trying to find some creamer. I opened a cabinet to find anything beside hazelnut and French vanilla. She yells 'WHAT ARE YOU LOOKING FOR?" . It just hit me wrong as if I wasn't having a bad enough night.
Business response:
Sorry for any inconvenience you experienced during your visit, Charlie. We appreciate your feedback and will address your concerns internally. Thank you for reaching out.
Our elderly dog was experiencing some symptoms that were alarming to us, so we reached out to this clinic. We felt it necessary to have an exam prior to any end of life treatment, however due to finances we needed to know prices before taking our dog out and risk further distress for him. On the phone my husband asked the vet on duty how much the visit would be. She told him the exam would be $175 and euthanasia would be $190, however if the exam determined that euthanasia was the best treatment then the $175 would go tow... read more
Business response:
We're truly sorry for the experience you had during such a difficult moment. You should have received clear and accurate information, and we regret the confusion and stress this situation caused. Your feedback is being taken seriously and shared with our team. We appreciate your spouse taking the time to speak with the Hospital Manager regarding your visit. Edit reply
no me gusto para nada todo
Business response:
We are sorry Elena you had a negative experience, please feel free to reach out to our Hospital Manager at 931-551-2121 to discuss the situation.
We have found comfort in knowing we have an emergency vet should the time ever arise. My experience made me not feel real great anymore. My cat had a hole form in her neck from a feeding tube removal complication and had food coming out of the side of her neck. We waited from 9pm-12am to even be invited into the building. We waited 12am-1am in a waiting room without ever seeing any staff. We didn’t leave until after 3am. It was miserable and exhausting. The vet was nice but couldn’t do much for our cat so I was out 6.5 hours... read more
Business response:
Jennifer, we apologize for the extended wait time. We appreciate your feedback and would like to opportunity to discuss your visit further. Our hospital manager has called and left a message for you. Thank you.
Seems like they were only there for the money! They kept trying to force sedation for an exam, I called twice to let them know my dog needed a muzzle bc he gets nervous around vets , they said that was fine but once I got there I was told they didn’t believe in muzzles and they would rather sedate him! I’d also like to know why they had to take him to a separate room with a code on the door to do an exam?! He was ABSOLUTELY TRAUMATIZED and it took me 3 days to get him to stop shaking, I don’t know what they did but I will no... read more
Business response:
Kayla, thank you for addressing your concerns with us. We aim to provide the best care we can for your pet and we are truly sorry to hear you were unsatisfied with our services. Please call us back at (931) 551-2121 and ask for our manager so that we can best assist you.
this place is a joke! my dog was in labor and could not push out here puppies so we rushed to them. they charged us 1000 be for they would even see here dor them to do nothing but give her a ultrasound and say the puppies heads were too big that she needed a c section and wanted another 3000 that we did not have and told us that since we couldn't afford it that they could just give her antibiotics and send her home we refused bc why would we take our dog home to die like that. so basically we were forced to put her down bc t... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Please feel free to give us a call so that you can speak with the Hospital Manager.
I would have recommended them when they first opened and had doctors and proper staff. I brought two animals in after hours that were on death’s doorstep. They had an anaphylactic reaction to a vaccine. I was informed there was no doctor on staff and offered a vet 45 minutes away. When I informed them that my babies would die before we got there I was told to “pull myself together” and they offered to euthanize. Why would you even be open if you can’t treat? Thankfully Animal House was able to take the emergency and the bab... read more
Business response:
Melinda, we are sorry to have let you down when your pets needed care. We are taking extraordinary measures to avoid situations like this in the future. We are very grateful you were able to find the care you needed from our friends at Animal House and we hope to regain your trust in the future.
Took my female puppy who was hit by a car here. Unfortunately they have a money monopoly going since no one else even remotely close is open…. Front desk staff was wonderful, but I was told multiple conflicting data about her injuries and the extent of them. $2000+ I left with a medicated puppy that’s leg wound was cleaned and splinted and wrapped. $2000+ dollars!!!!!!! They told us she would need surgery on multiple areas to fix her! We opted to take her to a specialist the following day (Monday) After a recheck of her and ... read more
Business response:
Jennie, We’re sorry that you had to experience a sudden accident with your puppy and hope she is recovering well. We understand emergency animal medical expenses are often unexpected. Our board-certified surgeons have advanced training and may have slightly higher fees, but our pricing is comparable with other veterinary emergency and specialist hospitals in the area. We also provide estimates to help clarify potential costs upfront. In some cases we stabilize patients, then they can receive follow up care from their regular... read more
Frequently asked questions about Clarksville Veterinary Specialists
How is Clarksville Veterinary Specialists rated?
Clarksville Veterinary Specialists has a 4.3 star rating with 1,212 reviews.
When is Clarksville Veterinary Specialists open?
Clarksville Veterinary Specialists is open now. It is open 24/7.