Columbus OB/GYN - Perimeter Drive

Name: Columbus OB/GYN - Perimeter Drive
Address: 5775 Perimeter Drive, Dublin, OH, 43017, US
Telephone: (614) 434-2400
Rating: 4.8

4.8

Obstetricians & Gynecologists
Dublin, OH

About this business

HealthcareObstetricians & Gynecologists

Location details

5775 Perimeter Drive, Dublin, OH, 43017, United States

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Weekday	Schedule	Status
Mon	08:30 a.m. to 4:30 p.m.
Tue	08:30 a.m. to 4:30 p.m.
Wed	08:30 a.m. to 4:30 p.m.
Thu	08:30 a.m. to 4:30 p.m.
Fri	08:30 a.m. to 12:00 p.m.
Sat	Closed
Sun	Closed

4.8378 reviews

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Leanne B.

a year ago

I had high hopes when seeing the reviews for Columbus OB/GYN Center and was looking forward to my first pregnancy appointment. I called several times and left messages each time asking to get a call back from the OB Coordinator to schedule my 8 week appointment with no call back. I called several more times and waited on hold for 30+ minutes to reach someone with no luck. If this is how unresponsive they are for potential new patients, I'm concerned with what customer service existing patients receive.

Catherine S.

a year ago

The call center did not add my appointment so when I got there they said I did not have an appointment for the day. The call center woman was also extremely rude when she had to call back to the office to clarify something and hung up on me. Then I was told someone would come into the room to tell me if my insurance covered my birth control and I waited 15 minutes and no one ever came in.

Business response:

Hi, Catherine. Thank you for sharing your experience. Due to privacy regulations, we cannot discuss specific patient details publicly, but we want you to know that your feedback is important to us, and we are committed to addressing these concerns internally. Ensuring a respectful and seamless experience for every patient is our priority, and we will work to make improvements. Please feel free to reach out to us directly if you would like to discuss this further.

Liv St. A.

a year ago

I had to pay out of pocket ($200) just to get on a birth control. Dr. Jones didn’t listen to my concerns whatsoever about the birth control I was previously on and just put me on a random pill. For that kind of money it was a very frustrating and disappointing experience. Hoping a new doctor will be better and actually listen to what I have to say.

Himaja C.

a year ago

The appointment is at 9:00 and we are called at 9:15 and doctor attended us at 9:45. I am not sure why we have to wait for such a long time when there are no patients in the hospital expect me

Business response:

Hi, Himaja. Thank you for taking the time to leave us a review. We work very hard as a team to accommodate patient emergencies as they come in, which can sometimes delay other appointments. We will work harder to ensure your appointment time is as scheduled with minimal delay. If you have any further questions or concerns, please don't hesitate to give us a call.

Leslita M.

2 years ago

The person I spoke with on the phone was not pleasant and was rushing me off the phone. As I explained the issues I had she just told me I’m sure she understands. The caller was not trying to hear what o had to say and didn’t treat my concern as a priority

Business response:

Hi, Leslita. Thank you for taking the time to leave us a review. We read and take all reviews seriously. We sincerely apologize for the dissatisfaction you encountered during your recent call. Delivering exceptional customer service is of utmost importance to us, and it appears that we did not meet that standard in this instance. We hope that you will call our nurse manager directly at 614-434-2425 so that we can further discuss your feedback.

Elizabeth M.

2 years ago

The CEO talked to my dr. During my appt time while I waited in my room for my dr to come in. She apologized and told me that it was the CEO that was talking to her in her office. I only had 10 minutes left before I literally had to run out and get back to my job. It didn’t leave time to really discuss any concerns I may have had, and I was using vacation time for this appointment. The CEO should know to hold patients as a priority, and my time is just as important as his! I didn’t appreciate it!

Business response:

Hi, Elizabeth. Thank you for taking the time to leave us a review. We read and take all reviews seriously. We apologize for the inconvenience you experienced during your appointment. We understand that your time is valuable, and we strive to provide excellent care to all our patients. We will address this issue with our staff. Thank you for bringing this to our attention. If you have any further concerns, please feel free to contact us at (614) 434-2400.