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Comforts of Home
- Retail
- Marion, IN
About this business
Location details
5034 Strawtown Pike, Marion, IN, 46953, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
RecommendedThey had exactly what w were looking for. We are very happy with the service we had and the loveseat we bought.
RecommendedMalissa was the sales person I worked with, she was very friendly, helpful and offered good suggestions!! The delivery drivers were very courteous and careful with our new furniture!!
RecommendedI love my new furniture. customer service was awesome. Only thing is my sofa came with pillows and I believe the small ones go on the ends but I only got one.
Business response:
Thanks for the nice review. The small is called a kidney pillow and the sofa you chose only comes with one of them. :)
RecommendedI love shopping local and knowing they are there to provide service after the sale. My sales person Mel was great as well as the delivery staff going out of their way providing great service. And as always the showroom was beautiful.
I have experienced the worst customer service I could imagine. For supposedly being a Christian business I have been treated incredibly the opposite of what I would expect. I purchased 2 recliners, $1365 with the 10 yr protection. The recliners were not as the had been in the showroom, nor even close. You felt as if you would fall straight forward out of them. These were Lazy Boy. We called the store as soon as we got home with them. They did nto want us to return them the next day because they said no one would be there t... read more
Business response:
This transaction is not as reported. There is 2 sides to every story.
My mom bought new mattress and box springs and a new bed. The bed she bought had a bad chemical smell they would not give her her money back they told her only an in-store credit. She was told by Sherry that if she had any problems they would take care of it with no problems and that they would make things right and they didn't 😏
Business response:
This is not true. We went to her house the day she called and took the mattress, which no one could smell including her husband. She did not want another mattress, so we offered her a gift card. She called back a few days later and said she wanted her money back. We returned to her home again a few days later and picked up her foundation and returned her money. Sorry you were misinformed.
I paid cash up front for a mattress, protector and delivery fees. I was told at the time of purchase by Melissa that it was out of stock and they would have to ordeer it and they would give me a call in about a week to set up delivery. 1 1/2 weeks later I called to check in with them because I hadn't heard from them yet and was told it should be in that following friday. 22 days from the date of purchase I contacted them again and was told it was out of stock and had to be ordered. i was finally contacted 4 WEEKS from the da... read more
Business response:
We are sorry we disappointed you. Your mattress was a terrific manufacture's promotion. They sold out and we had to wait and extra 14 days to get them back in stock. We work hard to provide good customer service but some things are out of our control. This was one of them. Again sorry for under preforming.:(
They were nice at first then we we got our furniture it had rips and tears and stains on it! We wanted our money back and she refused only had it 24 hours and found all the damage! Now she is selling the same furniture and giving people a tv and charging a 1000.00 less then we paid! Now how can you do this to people and sleep at night! I will tell everyone I know how Sherry treated us! 0 stars!
Frequently asked questions about Comforts of Home
How is Comforts of Home rated?
Comforts of Home has a 4.7 star rating with 673 reviews.
When is Comforts of Home open?
Comforts of Home is open now. It will close at 7:00 p.m.