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Community Pet Hospital & Emergency Service
- Veterinarians
- Thornton, CO
About this business
Location details
12840 Holly Street, Unit 170, Thornton, CO, 80602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have never had an issue with these guys until it came to my dog being diagnosed with Pannus. I have been running my new catering business for 11 months and I missed two appointments. When I called back to set another appointment and fill a script the female was very rude to me. The change of tone in her voice and the lack of manners once she knew I had missed a couple appointments was obvious. She told me that the next appointment has to be paid in full before the visit. I totally understand that, however, it’s no reason t... read more
Business response:
I'm so sorry to hear this! We definitely want to do our best to provide good service at all times. Can you please give me a call at 303-451-1333 at your convenience to further discuss your concerns? Thank you for your feedback. We will definitely use it to help us improve. -Somer Brady, Hospital Director
We've been customers for a very long time. I can't remember the lady vet who left, but she was the best. One vet (griffin?) Is about as rude as I've seen, & recently I called in for an appointment - the secretary said March 1st had a morning opening; I told her I worked mornings & she offered a 03/06 opening later in the day. We agreed on the 6th. It takes me an hour to get there. I called in the day if the appointment to see if they had time to see a second pet. They didn't- which was okay; they were busy. The secretary the... read more
Since my post Sunday Jan 28th has been deleted- I’ll try again. Called Saturday at 5pm, 630pm and 915pm. My dog was experiencing pain from another flare up of IVDD. I called, repeatedly, to ask if I needed to bring her in to be seen or if the doctor would just authorize reordering her meds from the last time. I was told the question would be passed to a tech to get an answer from the doctor and they would call me back. After not receiving a call back, now 6 hours after my first of 3 calls, I decided to take my dog in to be s... read more
Business response:
Hi Lucy, I think your other review was posted on our Community Pet Hospital Page, not this one as Facebook does not allow businesses to delete reviews, so it is still there. I wanted to reach out and apologize for your experience! I am terribly sorry that our emergency service contributed to your frustration over the weekend. I know how scary it is when your pet is having pain and you are not able to help them! We definitely want to take the best care of all patients we see and unfortunately the nature of emergency medicine ... read more
Don't let the Beauceron in your ER die from torsion. PLEASE be compassionate and give him the surgery!!!!
Three years ago, your vet, Dr. Breon, misdiagnosed Booker as having abdominal cancer, and we were moments away from euthanizing him based on Dr. Breon's diagnosis and prognosis. Thank God I trusted my instincts and said, "This isn't right. It doesn't make sense" and took him for a second opinion, where he was correctly diagnosed as having a viral infection--a simple tummy bug. He lived two more happy, healthy, loved years until it was his time to go at age 19. I cannot express how livid I was at the time, knowing that your v... read more
Frequently asked questions about Community Pet Hospital & Emergency Service
How is Community Pet Hospital & Emergency Service rated?
Community Pet Hospital & Emergency Service has a 4.4 star rating with 339 reviews.
When is Community Pet Hospital & Emergency Service open?
Community Pet Hospital & Emergency Service is closed now. It will open tomorrow at 8:00 a.m.