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Complete Care
- Healthcare
- Southlake, TX
About this business
Location details
321 W Southlake Blvd #140, Suite 140, Southlake, TX, 76092, United States
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The level of service and speed of treatment was fantastic. It's how I wish all medical processes could be. The ridiculous over the top paperwork & pre screening seen in the medical field were avoided allowing us to be in and out quickly. I've told every mom we've encountered that if something ER related arises, they should come see y'all first.
Business response:
Thank you so much for sharing your experience with us. We pride ourselves on giving excellent medicare care in a timely manner. We are very pleased we were able to make your visit with us a positive one. We will be sure to let the Southlake Facility know about the positive feedback. Take care.
BEWARE!!!! If I could give zero stars, I would. After I waited for 20 minutes, they tried to collect $250 as a “self pay” instead of the $75 urgent care deductible on my INSURANCE card! I was told it was a holiday and they couldn’t verify my insurance. I have never been to an urgent care or ER and been asked to pay part of the deductible (I have a co-pay) not a deductible!!! I know my own insurance. RUN, they had no issue taking the woman who came in behind me and was self pay. THEY DONT WANT YOUR INSURANCE. I left, in pain ... read more
Business response:
Unfortunately, we were unable to verify your insurance or connect with an agent to obtain your benefit information during your visit. Please note that we are a licensed emergency room, not an urgent care facility. We attempted to collect a deposit of $200, which is a reasonable amount considering the typical emergency benefits associated with most health plans. We pride ourselves on a transparent billing process, and want patients to be as informed as possible about their potential out-of-pocket costs. We would much rather i... read more
This is seriously THE BEST urgent care you can find in the DFW area!!! The best staff, caring nurses and a VERY knowledgeable doctor!!
Business response:
We are truly delighted to hear that you had such a positive experience at our facility. It means a lot to us that you found our staff caring and our doctor very knowledgeable. We strive to provide the best possible care for our patients, and your feedback affirms that we're meeting that goal. Thank you for taking the time to share this wonderful feedback about our team. We appreciate your trust in our services and hope to continue providing excellent care whenever you need us.
Your service was excellent. Front Office, Physician Assistant and Physician provided service I was looking for. Here is an issue. I am 77 years old. Federal Govt requires me to pay for Medicare and I also carry Blue Cross Supplement for a monthly cost of close to $1800 a month. This is all after working 60 years and paying for this benefit. I am not allowed to carry private Insurance. The beauty of local Care Centers is to have them in local communities. To be informed that you cannot accept Govt paid Insurance was a ... read more
Business response:
Ms. Gomez, we are very sorry at this time that we can't accept Medicare, Medicaid, and Tricare through no fault of our own. Since the Public Health Emergency (PHE) ended May 11, 2023 state licensed Freestanding Emergency Centers (FECs) are no longer allowed to participate in Medicare unless the federal government passes legislation to make this benefit permanent. Complete Care wants to permanently extend Medicare benefits to include FECs. Our Medicare beneficiaries deserve equal access to high-quality emergency care. When po... read more
We were called in, sent back out again saying we’ll be called in few mins and waited for an hour! Once in we were waiting to be called for the xray for another 45 mins! We chose this location cause it’s been a breeze before but this time the wait was ridiculous.
Business response:
Thank you for sharing your feedback. Our team works diligently to maintain minimal wait times and we apologize for the delays you experienced. Our Clinical Coordinator, Jason, attempted to contact you to address your concerns but could not reach you. At your convenience, please contact Jason at 817-809-2089.
Front desk was great. The night nurse Krystal was not okay last night. The doctor was great. The nurse wasn’t very sympathetic, didn’t ask if I needed anything (my fiancé walked out to them at least twice to adjust meds, blankets, etc.). The nurse also did not walk me out to the door or ask if I needed a wheel chair out after pain meds. They basically kicked me out after my last dose and said here’s your check out paper work to sign. They didn’t even wait 10 minutes after my last dose to see how my body reacted (which I thre... read more
Business response:
Thank you for taking the time to speak with our Clinical Coordinator, Jason, on the phone recently. We appreciate the opportunity to provide care to our patients and value your feedback. We will use your input as a driver for improvement and follow-up on the issues you described. We hope you are feeling better and please do not hesitate to contact Jason if you have any questions or need additional assistance.
Everything was great!
Business response:
Hello Mr. Stipetic, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Southlake location where we're always here to help 24/7. Thank you for the kind words! We hope you feel better very soon. Thanks again!
I came in with breathing problems you took chest x rays and send me on my way with a inhaler and steroid pills. 2 days later I fell even worse and went to another hospital and they told me I have pneumonia and that the medication I had been taking was pointless
Business response:
Thank you for speaking with our Medical Director, Dr. Peebles, on the phone recently. We strive to provide the highest level of care and genuinely value your feedback. We hope you are starting to feel better and please do not hesitate to reach out to Dr. Peebles if you have any questions or need additional assistance.
Upon entering the empty waiting room of this Urgent care facility, I was asked to hand over my driver’s license and insurance card - that clearly revealed my DOB & Insurance info for my co payment of $30. However, upon discharge, I was not only over charged by $70 but the RN who initially took my info. while looking at my driver’s license , to enter the info in to the system, had messed up my DOB AS WELL AS MY OVER CHARGE OF $100 instead of $30 as it clearly showed on my insurance card. When I brought it to their attention, ... read more
Business response:
Thank you for speaking with Loren form our leadership team. We understand the conversation went well and Loren was able to address your concerns. We appreciate your input and use your feedback as a driver for improvement. Please do not hesitate to reach out to Loren if you have any questions or need additional assistance.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 1,935 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.