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Complete Care
- Healthcare
- Southlake, TX
About this business
Location details
321 W Southlake Blvd #140, Suite 140, Southlake, TX, 76092, United States
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I came in with breathing problems you took chest x rays and send me on my way with a inhaler and steroid pills. 2 days later I fell even worse and went to another hospital and they told me I have pneumonia and that the medication I had been taking was pointless
Business response:
Thank you for speaking with our Medical Director, Dr. Peebles, on the phone recently. We strive to provide the highest level of care and genuinely value your feedback. We hope you are starting to feel better and please do not hesitate to reach out to Dr. Peebles if you have any questions or need additional assistance.
Upon entering the empty waiting room of this Urgent care facility, I was asked to hand over my driver’s license and insurance card - that clearly revealed my DOB & Insurance info for my co payment of $30. However, upon discharge, I was not only over charged by $70 but the RN who initially took my info. while looking at my driver’s license , to enter the info in to the system, had messed up my DOB AS WELL AS MY OVER CHARGE OF $100 instead of $30 as it clearly showed on my insurance card. When I brought it to their attention, ... read more
Business response:
Thank you for speaking with Loren form our leadership team. We understand the conversation went well and Loren was able to address your concerns. We appreciate your input and use your feedback as a driver for improvement. Please do not hesitate to reach out to Loren if you have any questions or need additional assistance.
We felt judged the entire visit. Dr. Gardener I think was the physician was terrible basically rolled his eyes at us when we stated vaccine status. We will never be back again to this facility. The nurses were great front desk was awesome but due to the physician not going to recommend to anyone. We can’t believe a Dr. Like that can even be in practice. DO NOT GO HERE!! unless you ask what physician is in that day.
Business response:
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you described. Our Medical Director, Dr. Peebles, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Dr. Peebles at 817-809-2089.
Virtually no waiting Front desk attentive to needs Nurse attended to my needs and the request of the Dr The doctor spent quality time to determine my ailment and conduct testing Reviewed test results and explained course if treatment Nurse followed up with lab results
Business response:
Hello Mr. Debruno, Sounds like you had a good ER visit at our Southlake facility! We love being able to offer high quality healthcare to our community and making sure our patients get nothing but the very best! We're always here to help, ready and waiting when you need us most. Please get well soon and thank you so very much!
I found my experience very disappointing. I do not appreciate people (yes, even doctors) that are condescending to me. I clearly have an issue which was not really in question. I went to this facility because I was concerned an infection may be causing the issue. It was a legitimate concern. The doctor on duty was rude and dismissive as if it was not a legitimate concern. In fact, another person there said, sometimes our minds get away from us. What? Actually, no. I am doing what a different healthcare provider suggested, bu... read more
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for this experience. We regret this happened because it is not reflective of the high-quality, compassionate care that we strive to provide. We would appreciate the opportunity to learn more about your visit so we can follow up appropriately to ensure our standards are being met. At your convenience, please call Dr. Peebles or Brandi from our leadership team at 817-809-2089.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 1,900 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.