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Complete Care
- Healthcare
- San Antonio, TX
About this business
Location details
22250 Bulverde Rd #120, San Antonio, TX, 78261, United States
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Thé doctor was lousy not friendly done in 30 seconds didn’t even look at my ears which hurt by the way and sent me home with nothing
Business response:
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Solley, attempted to contact you by phone but could not reach you. At your convenience, please call Dr. Solley at 210-446-5846. Please be assured that we will follow up on the issues you described.
Got me in and out in no time with excellent care and follow up. Could not ask for a better clinic or care and it is conveniently located.
Business response:
Hello Mr. Seideman, So happy you chose our Fossil Creek facility and that you had such a great visit! We love being able to offer high quality healthcare to our community. We're open 24/7 and always here when you need us most. Thank you so much and please take care.
In and out in no time with great care.
Business response:
Hello Mr. Seideman, Thank you for the feedback on our Fossil Creek location. We are thrilled you go it, got out and got back to your life quickly and with great care! We hope you feel much better very soon! Thank you again!
I got there feeling very sick and was seen fast. Got test done was given medicine and told me why I was feeling sick. Have to follow up with specialist. But very glad I went there.
Business response:
We know how important it is to be seen fast when you are not feeling well. We are thankful that you chose us for your medical needs, and we hope you start feeling better soon. Take care.
The Dr that was on duty the morning of June 11 2021 at 8am has no bed side manner. He was rude and inconsiderate, not once did he come near me to check any of my vitals as the nurse did. Dr made me feel as if I had some kind of contagious disease. The nurse and the front desk was absolutely kind and caring.
Business response:
Thank you for speaking with our Medical Director, Dr. Solley, on the phone recently. We appreciate you sharing additional details from our experience. We are always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to Dr. Solley if you have any questions or need additional assistance.
Great service and care but I wished they would have told me my insurance was Out of network for their facility and their physician! I am stuck with $5K in bills thanks to them ignoring the fact that I was out of network during a critical health situation. Very disappointed.
Business response:
Thank you for taking the time to speak with Trish from our leadership team on the phone recently. It sounds like the conversation went well. We genuinely value your feedback and appreciate you trusting us with your care. Please do not hesitate to call Trish if you have any questions or need additional assistance.
Didn't have a good experience. I miss the old medical director. The new Dr Q is too stressed out and full of himself. The other staff were great, jeanne, hottie Matt and Robert . Other then those the front staff needs attitude redirection. It's not the same place as it once was with Joel K or Dr. Rayfield.
Business response:
Thank you for taking the time to leave your feedback, and we are sorry to hear about this experience. We would like to apologize if any of our staff treated you with anything other than courtesy and respect during your visit. We would like to know more and rectify your concerns. At your convenience, please call Jamey from our leadership team at 817-527-3460
Getting registered was easy, the nurse & doctor were very thorough and treated us with professionalism. The one thing that I was disappointed in was we were told several times that we would be contacted the next day to find out if the diagnosis & meds were helping. No one ever called. I am still recovering and have thought that I might go back to ensure all meds were adequate or if I needed other medications. But unsure since there was no follow up.
Business response:
Carolyn, We are glad to hear that you were pleased with the care you received. However, we do apologize that you did not receive a follow up phone call. It is our standard to conduct a follow up phone call on every patient to see how they are doing and see if they have any questions regarding their treatment. We will use your feedback to work on improving our processes to ensure every patient receives a follow up phone call. We understand that are Clinical Coordinator, Erik was able to contact you and answer any additional ... read more
The male technician was wonderful who took my daughters vital signs. I am a healthcare professional and felt that the gentleman who was the attending osteopath was unconcerned, very short, literally stood in the doorway approx 4 feet away from my daughter visually inspected her from there and never came close enough to properly assess the lesion on her leg . His bedside manor was not what I expected! He was also messy in appearance.
Business response:
Thank you for taking the time to provide us with feedback regarding your recent visit. Our Nurse Manager and Clinical Coordinator also reached out to you and discussed your concerns. Your observations were shared with our Medical Director as well and will be addressed appropriately. Please fell free to contact us if you have any questions or if we can be of further assistance.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.8 star rating with 1,813 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.