Complete Care

4.8

Healthcare
San Antonio, TX

About this business

Healthcare Diagnostic Services Emergency Rooms Hospitals

Location details

22250 Bulverde Rd #120, San Antonio, TX, 78261, United States

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4.81,776 reviews

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Private p.

7 years ago

Didn't have a good experience. I miss the old medical director. The new Dr Q is too stressed out and full of himself. The other staff were great, jeanne, hottie Matt and Robert . Other then those the front staff needs attitude redirection. It's not the same place as it once was with Joel K or Dr. Rayfield.

Business response:

Thank you for taking the time to leave your feedback, and we are sorry to hear about this experience. We would like to apologize if any of our staff treated you with anything other than courtesy and respect during your visit. We would like to know more and rectify your concerns. At your convenience, please call Jamey from our leadership team at 817-527-3460

Carolyn E.

8 years ago

Getting registered was easy, the nurse & doctor were very thorough and treated us with professionalism. The one thing that I was disappointed in was we were told several times that we would be contacted the next day to find out if the diagnosis & meds were helping. No one ever called. I am still recovering and have thought that I might go back to ensure all meds were adequate or if I needed other medications. But unsure since there was no follow up.

Business response:

Carolyn, We are glad to hear that you were pleased with the care you received. However, we do apologize that you did not receive a follow up phone call. It is our standard to conduct a follow up phone call on every patient to see how they are doing and see if they have any questions regarding their treatment. We will use your feedback to work on improving our processes to ensure every patient receives a follow up phone call. We understand that are Clinical Coordinator, Erik was able to contact you and answer any additional ... read more

Rob C.

9 years ago

The male technician was wonderful who took my daughters vital signs. I am a healthcare professional and felt that the gentleman who was the attending osteopath was unconcerned, very short, literally stood in the doorway approx 4 feet away from my daughter visually inspected her from there and never came close enough to properly assess the lesion on her leg . His bedside manor was not what I expected! He was also messy in appearance.

Business response:

Thank you for taking the time to provide us with feedback regarding your recent visit. Our Nurse Manager and Clinical Coordinator also reached out to you and discussed your concerns. Your observations were shared with our Medical Director as well and will be addressed appropriately. Please fell free to contact us if you have any questions or if we can be of further assistance.

Clarissa R.

9 years ago

As soon as I walked in someone greeted me and asked for my information, the other nurse beside her was on her cell phone acting as she was bored and did not want to be there. As I waited, another male nurse came out and had asked for me and assisted me to the room. As soon as I sat down, the male nurse was so rude asking me what was the problem. Again another nurse acting like he hates his job. I ignored him. The doctor was very kind and helpful and made sure I was taken care of. When I was done another nurse was in th... read more

Business response:

Thank you for visiting our facility, our goal is to provide every patient with the best possible healthcare. We apologize we did not meet your expectations on your recent visit and have taken the time to review your concerns/comments with the clinical team involved in your care. What you experienced is not okay and will not be tolerated. The goal is to bring every patient back immediately and provide the best possible experience while you are in our care. Your concerns regarding the team and the interactions are very mu... read more

Amanda B.

9 years ago

Missed my 4 year old's broken arm. They stated no break and the next morning it was twice the size and black and blue so we took him to Orthopedic's office and there was a clear break in the elbow. I should have been refunded the over $200 visit here!

Business response:

Hello. We wanted to make sure you were contacted by our Director of Nursing at that we did do everything possible to resolve this. Please let me know if you are still not satisfied.