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Connex Ecommerce
- Software company
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pros: Once the initial set up was done Connex is a reliable program that runs quietly in the background. Cons: I would like to have customer service more readily available. There are times we have an issue that needs to be addressed ASAP and we have to wait for a response. Overall: Of course there were learning curves when we first began using Connex but we were able to overcome them fairly quickly. Once you learn your way around it is a fairly simple program to use.
Pros: Unparalleled support. Where else can you get support from the company founder and other managers? Robust rules engine and configuration options that offer almost endless variables for any business. Solid documentation including a strong knowledgebase and videos. Cons: More videos would be helpful, particularly for those who are new to the concept of rules engines. Overall: This software has saved me countless hours in multiple businesses. Highly recommended for any company looking to save time and create operational ef... read more
Pros: Easy to set up and use. Great customer support. Less mistakes because there is no manual entry. Inexpensive. Cons: I do not have any Cons with this software. If there were any Cons they were handled fast by customer support. Overall: Before this software we had one person entering invoices from Shopify to Quickbooks. Now, it's done automatically - no more manual entry! If there is ever any issue they also offer great support to handle it right away.
Pros: Connex recognizes the items in Shopify and doesn't create new non-inventory items in QB like another app I tried. Connex is the 4th app I tried and what a relief to have found them. There is no charge to sync old sales, unlike other apps. Cons: Nothing that I have found so far, I am very happy with it. Overall: The whole process of installing, setting up, asking questions, getting support has been really good. You can get actual live people based in the US.
Pros: Recording daily orders, but be sure the SKU is the same in Shopify and Quickbooks. Daily deposits really helps with bank reconciliations. Customer service is amazing! Cons: When there is an adjustment/edit to an order in Shopify, Connex does not record it so therefore it needs to be manually entered. This is more my fault, I did not set up SKUs for products when we first started with Shopify so that is taking some time to coordinate in the two programs. Overall: I was looking for something that would enter all our dail... read more
Pros: This systems saves me a ton of time as orders are directly input into Quickbooks for me. I love that I get alerts and notifications if there are any issues with an order coming into our Quickbooks, and that I am told exactly what the problem is so that it is easily fixed. I also love that I can have those orders imported after I fix the issues and it is relatively easy. The support has been amazing so when I have issues they have been great to walk me through things. Cons: The system can be a little confusing to set up... read more
Pros: OK when it works - but it keeps breaking. We are constantly finding that the product stopped syncing - but unless you are looking at the logs 24/7 - you will miss it. Cons: Customer service is terrible. Last week we discovered it wasn't syncing. Got the answer "try manual sync". No luck. Then "oh we switched to a new platform and you weren't ported over - try again". No luck. Now they say "oh - have to escalate to tier 2 - pay us an extra $500 and we will figure out why our terrible software isn't working? Overall: Cus... read more
Frequently asked questions about Connex Ecommerce
How is Connex Ecommerce rated?
Connex Ecommerce has a 4.1 star rating with 65 reviews.
When is Connex Ecommerce open?
Connex Ecommerce is closed now. It will open tomorrow at 9:00 a.m.