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Cottonwood Animal Clinic
- Veterinarians
- Rio Rancho, NM
About this business
WELCOME TO COTTONWOOD ANIMAL CLINIC Your Veterinarian in Rio Rancho, NM If you live in Rio Rancho or the surrounding area in NM, then you have picked the perfect site to find a veterinarian. Our team sees your pet as part of your family. Your pet's health and well being is very important to us and we will take every step to give your pet the best possible care. Cottonwood Animal Clinic is a full service animal hospital and will take both emergency cases as well as less urgent medical, surgical, and dental issues. Our team... read more
Location details
1101 Rio Rancho Blvd SE, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ZERO stars! I went today to pick up my dog's seizure Rx because they never responded to CVS request for a refill. She went in November for blood work and her prescriptions were supposed to be for a year, but they can only write them for 6 months at a time. Fine. I go in today to get the written RX and was told they now charge $5 for the paper and ink used to write it out. Are you kidding me? They said all vets are doing it. While waiting I called two vets (Mission and Petroglyph) and both said they never heard of such a thi... read more
I went today to pick up my dog's seizure Rx because they never responded to CVS request for a refill. She went in November for blood work and her prescriptions were supposed to be for a year, but they can only write them for 6 months at a time. Fine. I go in today to get the written RX and was told they now charge $5 for the paper and ink used to write it out. Are you kidding me? They said all vets are doing it. While waiting I called two vets (Mission and Petroglyph) and both said they never heard of such a thing. Well, wh... read more
It was our first time to bring our pets. Everyone was very nice and knowledgeable. They were also very accommodating as my old girl was a little difficult. Thank you for taking great care of my babies
I’ve been taking my three dogs here for years. Tried to book my annual appointment and was refused because they said I owed a no show fee. I have never had a no show. In fact the veterinarian canceled on me because she was sick. The error was theirs and they refused to wave the fee to save the relationship. They don’t care about your pet they care about their profit.
Business response:
Your concerns are noted regarding the no show fee issue. We strive to provide excellent care for all pets and their owners, and we apologize for any inconvenience this may have caused. Please feel free to reach out to us at (505) 891-2800 to discuss this further.
WAY too expensive. I took in 2 dogs (paying for an office visit for each) and the vet spent less than 10 minutes total. I guess she thinks she's worth $200.00 for 10 minutes!~
Business response:
We apologize that you were not satisfied with your experience at Cottonwood Animal Clinic. We strive to provide quality care for all our patients and will take your feedback into consideration. If you have any further concerns, please feel free to contact us at (505) 891-2800.
I had made an appointment for January19th at 10:00am for a rabies shot for my dog. I wrote it down, put it on my calendar, and then showed up one day early. Instead of sending me packing with my dog the tech said she could take care of the rabies shot for me. Thank you so much for taking good care of my dog.
Business response:
We appreciate your positive feedback, Pierrette! Our team at Cottonwood Animal Clinic is always here to provide excellent care for your furry friend. Thank you for trusting us with your dog's rabies shot. If you have any further questions or need assistance, please don't hesitate to reach out to us at (505) 891-2800.
The Vet was great. It’s the front staff that gave me problems. I scheduled a visit for both of my dogs. One was scheduled the day following the other. Took my first dog and all went well. They we’re running late so I thought it was end of day and it happens. Took my dog the second day and they were closed. It was Election Day and many businesses are open on that day so I thought they would be too. Nope. Why did they book me when they weren’t going to be there? No sign on the door that they were closing early or closing for... read more
Business response:
Juanita, We are a single Doctor practice, and our Doctor is out sick. We did not know of the issue until Tuesday morning. Therefore, we did not know on Monday when you were in to let you know. We called everyone on our schedule including you with the number we have on file, and left a voicemail. We have records of our calls. We also put a note on the front door that is still there today because of our hours changing this week due to our doctor shortage. I am sorry you did not see this. We did get your voicemail when we reop... read more
Cottenwood's response was to threaten to call the police on me. Whatever. No laws broken. Knock yourself out. I threatened them with telling the truth about how they burnt us. Now I will carry out that threat and make it real. THe other day after informing the public about these people on FaceBook I was shocked. I got so many negative responses about how they have been treating people that I am building a "Beware Of Cottonwood Animal Clinic" Facebook page. I am hardly alone. There are many anti-Cottonwood peeps out there. My... read more
CottonWood Animal Clinic has a “crack house” feel. When we walked in we were looked at like we were there to ask for free stuff. No “hi” no””welcome”. So rude, whatever, just help my dog. They completely mis diagnosed my dog. Gave her worthless pills. After my dog did not get better I called my so called Veterinarian and was shocked to be blown off. “We can’t help you go to an emergency place”. What?! I thought they were my vet? Now they won’t see me? What about all the money I paid? I got less than nothing. They made... read more
Business response:
Ronald, It is not nice to troll businesses, and claim false accusations. We did get your message threatening us, and your words, we would be sorry. We do not take threats lightly, and probably should have called the police. Instead, you are banned from our clinic, and we will send an official letter in the mail. We have been open for over 25 years and yes, our decor is a bit outdated, but definitely does not warrant a "crack house" feel. BTW, we plan on renovating soon. Next false claim... we did not say "Hi" or "welcome", ... read more
Frequently asked questions about Cottonwood Animal Clinic
How is Cottonwood Animal Clinic rated?
Cottonwood Animal Clinic has a 4.5 star rating with 790 reviews.
When is Cottonwood Animal Clinic open?
Cottonwood Animal Clinic is closed now. It will open at 8:00 a.m.