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Countryside Animal Hospital of Hot Springs
- Veterinarians
- Hot Springs, AR
About this business
Location details
3620 Central Avenue Suite, Suite G, Hot Springs, AR, 71913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to Midnight | |
| Sun | Closed |
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The lady who answers the phone is extremely rude and unprofessional. After I pay them what I owe because my Paw Plan did not cover the vaccines I will never come back again.
Business response:
We are sad to hear you had a negative experience. We hope to contact you on Monday for more details and will be interested to determine how we can improve. Thank you for the feedback.
Recommendedabsolutely the best vet clinic in central arkansas. they took amazing care of us when my 65 lbs pit bull was attacked by another dog and when she was shit by a car. I will not go to another clinic
Business response:
Thank you James. We are so glad that Luna is doing well!!
HIGHWAY ROBBERY! my 15 lb furbaby was put down a week ago. They called yesterday to say her ashes had arrived. Shocked when they told me the total was $384!!!! I've checked with several prominent vets in the area, this could have been done for half the price!! Most of them waive the office visit!! Price gouging at the worst time of a pet owner's life! Word of mouth advertising is the best 😢💔
Business response:
We sympathize so greatly with you for your loss, and are sorry for the pain you are feeling as you miss your baby. In reviewing your account, the charges include the total amount shown that is due, not just the cremation services. We would be more than willing to discuss your billing with your further. Our thoughts are with you as you grieve.
It is still a touchy subject for me to speak about what happened. But After what happened and my dog dying under their care. I wouldn’t recommend this place to anyone!
Business response:
With respect for your grief and your privacy, this patient was not in our hospital at the time of her death, and had been given a grave prognosis in January. We are very sorry for the pain this loss has caused.
Found a dog at our camp that had been in the woods for about 2 weeks. Frail and weak. Hadn’t had any food in days. He badly needed some fluids and to get a parasite check up. Called this place and told her it was a medical emergency. The ladies response was you need to take her somewhere if it’s life threatening. Really? That is why I’m calling...??? She quickly said we don’t have room right now, you would need to make an appointment in advance. Terrible vet, take your animal to actual caring people
Business response:
We understand that your situation was frustrating and you were concerned for the dog you found. The information relayed to us included that a dog had been found and you would like to have the dog checked out. We were not aware of a medical emergency affecting the dog. Although we feel it is unfair for you to judge us as "terrible vet" and imply we do not care (our involvement in rescue is known in this community), we hope that this dog is doing well and is on his way to a full recovery in a loving home.
RecommendedThere is no more caring clinic in Hot Springs. They not only care for the physical health of my pet, but pay attention to her stress and anxiety.
Business response:
Thank you!
Frequently asked questions about Countryside Animal Hospital of Hot Springs
How is Countryside Animal Hospital of Hot Springs rated?
Countryside Animal Hospital of Hot Springs has a 4.7 star rating with 963 reviews.
When is Countryside Animal Hospital of Hot Springs open?
Countryside Animal Hospital of Hot Springs is closed now. It will open at 8:00 a.m.