Cracker Barrel Old Country Store

Shalona E 

on BBB

a year ago

On March 3 ,2024 me and my family went to the Cracker Barrel in Nashville Tn on Sidco Dr. We arrived around 9 am and was placed on a waiting list . Another family arrived around 5-10 min after us and was seated before us. I asked why where they seated before us and they didn't have an answer. We were seated 5-10 minutes later. We were giving two servers , one came and took our orders and the other brought out our drinks . After 45 minutes I asked one of the severs how much longer it will be , she stated 15 minutes . while we... read more

Toni O 

on BBB

a year ago

On 02/18/2024 our family went to Cracker Barrel in Chattanooga TN for lunch. Upon arriving we were seated on the further side of the restaurant. As we sat down and started to look around and realized we were seated in the area for African Americans. I myself am Caucasian, my daughter is bi-racial, my Fiancé and my daughters boyfriend are African American. Our waitress also African American then comes to the table introducing herself and asked us what we would like to drink. After bringing our drinks back she began to take ou... read more

Christian J 

on BBB

a year ago

Report number; ***************Password **** Can I just say 32 years of my life I really thought racism was over Monica P**** (manger) stole my food from my Table and told me to leave because I wasn’t satisfied of the food that was presented to me she inform she will not refund and I can leave she said since u going to walk out anyways what does that supposed to mean because I’m black she didn’t provided me her name and the cops was called I’m so disappointed and upset I will high recommend not going there I’m so sad 

Joshua M. 

on BBB

a year ago

I went in there for dinner on a sat night back in November of 2023. It was the worse service. We sat there for over 20 mins and no one came to our table. Another waitress in a different section had to track down on waitress. The waitress never said sorry about the wait and acted like it was no big deal. The table next to us was seated 20 mins after us and she took their order first. She never refilled our drinks and we ask for the free bread she just threw 2 pieces on a plate and threw in the table like we were a big inconve... read more

David B 

on BBB

a year ago

I went to the Cracker Barrel in Smyrna TN today to pick up my holiday meal. I ordered the meal online and chose the in store pick up because I was going to get a to go order also. So me and my daughter go in and order our meals to go and waited about 10 minutes before asking to get the holiday meal pick up. The manager then told us that we could not pick up the meal inside and we had to drive around to the back of the building. I told him I chose the pick up inside option online and all he kept saying is I don't know anythin... read more

sam h 

on BBB

a year ago

Dumfries virginia Cracker Barrel Beware! Sat-Nov,18th 2023 early evening a stop for dinner from a busy work day, very dissatisfied, disappointed in such a high volume and trusted family restaurant! You can do better Cracker Barrel!!! After receiving my Dinner barely warm and no biscuits, and mash potatoes are never fresh so hard that your fork has trouble separating the mash potatoes, upon such a unsatisfying meal I happen to look at both of my glasses that my merry berry tea had been poured in and was shocked to find that b... read more

Richard M 

on BBB

a year ago

Cracker Barrel in Cleveland, TN: on 11\09\2023 I ordered the deep fried turkey breast dinner for carry out. Meal was horrible. Turkey tasted like it was left in a refrigerator a couple of weeks after being cooked. It was tough and stringy and tasted awful. There was no gravy on the turkey as pictured on the menu. The mashed potatoes were gummy and did not taste or smell like potatoes should. Also, I signed up to the new Cracker Barrel app and was supposed to receive a free Barrel Bite when I ordered through the app. I ordere... read more

Johnny W 

on BBB

a year ago

I HAVE CALLED CRACKER BARREL 8 TIMES TALKED TO CUSTOMER SERVIVE PERSON WHO PASSED ME TO SOMEONE THAT I LEFT A MESSAGE WITH, I HAVE CALLED 12 DIFFERANT TIMES AND LEFT MESSABES AND THE CALLED TWO STORES AND STILL NOTHING. I HAVE NOT RECEIVED THIS ORDER QUACKER BARREL IS NOT A GOOD COMPANY TO PURCHASE ANYTHING FROM 21899 County RD 85 Opp Alabama 36467 Date Check # Payee Category Tag Memo Payment Clr Deposit Amount Balance 9/18/2023 ATM Cracker Barrell Syrup 73.93 R -73.93 1,146.66 order number Order #: ******* SKU: ****** Sugar... read more

Richard P 

on BBB

a year ago

After being seated, NO SERVICE!!!!!!! Finally a server came stated she picked up our table and did not know she had. Took our drink order would not take our meal order because she had others to get. Came with our drinks took our meal order. Never saw her again. After long wait complaine to alleged manager. He tried to blame it on what we ordered. A bowl of beans, Chicken tenders and stuffed pancakes????? Sat back down server appeared again. Informed us our order had not been in. Never heard another word or saw alleged manage... read more