This profile has been claimed by the business owner or representative.
Crest Hill Animal Hospital
- Veterinarians
- Crest Hill, IL
About this business
Location details
2400 Caton Farm Rd., Crest Hill, IL, 60403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 3:00 p.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I had a HORRIBLE experience bringing my pet here. When i discussed how my pet was doing the doctor told me he would need a couple meds and to be held for a few hours to collect urine. SIX HOURS later i still hear nothing back from the clinic so i finally call them fearing they will close soon. They say my cat is "cranky" and not cooperating and they haven't been able to do anything with him or get a sample. I found this extremely alarming as my cat is very very social and never hisses or ever shows aggression ever. They said... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
This place has no compassion or understanding for your sick pet at all. Took my dog in with bladder issues and since I was standing outside with him I was charged a late fee that they don't mention to you over the phone when you schedule or confirm your appointment. Not to mention I was waiting to check in once inside because there were two people in front of me! They only care about money not your pet! After over two hours there they did a bunch of tests and sent my poor dog home with an antibiotic even though they couldn't... read more
Business response:
Hi Margaret. Thank you for providing your feedback to us and speaking with our manager over the phone. We feel awful that we couldn't meet your expectations but appreciate you taking the time to let us know how you think we can improve our client and patient experiences. Best of luck with Rocky's future care.
The rating given does not depict all the visits made, just today. My "beef" is with the front desk staff. 2 young & ignorant ladies that either need more training or a new profession. My husband and I brought our 2 dogs in for their annual exams. We are on a fixed income so saving the money needed is very hard and unfortunately our much loved pets go without until we can save enough. So, my husband was giving details about the dogs' history. Granted, he can be long winded, but not enough to warrant eye-rolling and walking aw... read more
I'm only giving this place one star because I cannot give it zero. The vet we had was pushy and rude. She talked to us in a condescending tone the entire time. All she tried to do until the moment we walked out of the door was push medicine on our dogs when I repeatedly told her we would be back for it. I will never return to this place.
Business response:
Desiree, we appreciate your feedback. Our practice manager is looking into your experience and will follow up shortly. We look forward to speaking with you soon to address your concerns.
We've had two less than stellar experiences with two different dogs. We took our girl here when she stopped eating, and after some tests the vet told us a diagnosis of a bleeding tumor and most likely serious cancer with little to no survival rate. When she told us, it was like she was reading off a menu. She wasn't rude, but there was just no compassion for the fact that we were just told we would very likely lose our pet soon. We were marched through a bunch of information without the opportunity to even catch a breath fro... read more
Business response:
Rebecca, we are sorry we did not exceed your expectations during your visits. We work hard to offer great service, and take this feedback seriously. If there is anything you wish to discuss further, please do not hesitate to give us a call.
They helped my lay my dog to rest and sent a sympathy card w her paw print it meant the world to me
Business response:
Mare, thank you for your kind words. We know all too well how difficult it is to say goodbye to a beloved pet companion. We are glad we were able to provide some comfort during this tough process and please don’t hesitate to give us a call should you need anything.
I took my dog for a second opinion on a mass seen on an X-ray from another vet. I was planning on putting my dog to rest that day. My daughter wanted to be there to. She arrived late which in turn made us late for our appointment. THE DR CHARGED US A LATE FEE!! SOO UPSETTING!
Business response:
Lisa, we know it can be a very stressful time when your pet is sick. Unfortunately, our hospital policy does involve a late appointment fee after a certain amount of time, which was explained during your visit. This policy is in place in an effort to keep to our schedule as much as possible and out of respect for all of our clients’ time. Should you have any further concerns or questions, please don’t hesitate to give us a call at the hospital.
Bailey getting his shots. He is sooo lucky to have Dr. Katie!
Frequently asked questions about Crest Hill Animal Hospital
How is Crest Hill Animal Hospital rated?
Crest Hill Animal Hospital has a 4.7 star rating with 1,076 reviews.
When is Crest Hill Animal Hospital open?
Crest Hill Animal Hospital is open now. It will close at 7:00 p.m.