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Critter Control
- Pest Control
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was due a refund of $79 beacuse a chose not to do the recurring Monthly service. In July conversation, they promised a credit to my credit card. I sent a letter in August/September but no reply.
Business response:
We are sorry for the frustration and delay with your refund. We’d like to look into this and make it right, but we’re unable to locate your account based on the information in the review. Please email us at customerservice@crittercontrol.com with your name and service address so our team can help resolve this as quickly as possible. Thank you.
had an estimate set up for today. Michael called me 2 hours before the start of the window to tell me critter control is no longer taking new clients. when I told him this was unprofessional to call the day of and cancel his tune changed and suddenly they could see us but only within 30 mins. which would have been 10 am when our window was 12-2pm. people take off work for these things people structure their day around these visits. if y'all were not taking new clients why was the visit even made? clearly I dodged a bullet
Business response:
Thank you for sharing your feedback Samantha. We’re sorry to hear the communication around your appointment left you frustrated. While our team did try to reach you by phone before the scheduled visit, we appreciate you taking the time to share your experience and concerns with us. We’ll use your feedback to help ensure expectations are communicated clearly throughout the scheduling process.
Critter Control recommended gutter covers on our existing gutters. Their cost estimate was way too high, and they immediately charged out credit card, a week and a half before their work was begun. They never answered our phone calls to let us know when the work was supposed to be done. They showed up, unannounced, one day to do the work. After working all day, the technician told us that the work was not complete because he was short of supplies -- that he would order the short supplies and return to finish the job later i... read more
Business response:
We are sorry to hear about the experience you’ve described, and we understand how frustrating this must have been, especially when expectations around pricing, communication, scheduling, and completion were not met. We are not able to identify your account based on this review alone, but we absolutely want to look into what happened and make things right. The concerns you’ve raised are taken seriously, and this is not the level of service we aim to provide. Please call us at (844) 933-1957 so we can locate your account. We a... read more
I've had the misfortune of using Critter Control twice in the past few years and both experiences were awful. DO NOT USE THEM IF YOU CAN HELP IT. They are an incompetent and dishonest company. I would never recommend them. As another reviewer indicated, the only time they were responsive was to sign the contract. (1) Their prices are insanely high. When I pushed back they reduced my quote by 35% on the spot and I probably could have done better. (2) Once I signed the contract, the communication was terrible. The appointment ... read more
Business response:
We are sorry to hear about your experience and understand how frustrating it must have been to deal with miscommunication, unexpected billing, and concerns over pricing. This is far from the service we strive to provide, and we want to make things right. Unfortunately, we’re unable to locate your account based on this review. Please email us at customerservice@crittercontrol.com with your full name and phone number, so we can personally review your situation and address your concerns. Thank you.
Critter Control is one of the most incompetent businesses I have ever dealt with. DO NOT USE THEM! GO LOCAL! The only time they were responsive was to sign the contract, which I am in the process of breaking due to INCOMPETENCE, ZERO COMMUNICATION AND BROKEN PROMISES.
Business response:
Hi Nancy. We take feedback like this very seriously and are concerned to read your comments, but we’re unable to locate your account based on this review. Please contact us at customerservice@crittercontrol.com with your full name and service address so our manager can contact you directly. Thank you.
We got nowhere with Terminix when we had mice. Critter Control got rid of them on the first visit and followed through by re/checking periodically. So much more efficient than the other company.
Business response:
Thank you for taking the time to leave us a review! We are so glad we could help with the mice problem.
Not pleased with the clean-up process, and no response to the customer when you have a complaint about the follow-up service. Jason Hamor was the salesperson, but the crew that was sent out would not return to complete the cleanup process. Unacceptable!
Business response:
Thank you for sharing your feedback with us. Unfortunately, we are unable to locate your account utilizing the information provided. Please email us at customerservice@crittercontrol.com with your full name, service address, and phone number, so we can further assist you. Thank you.
This has been the worse experience ever. Technicians showed up 3 times without proper equipment (snap traps) to service my house. They were placing glue boards or nothing in the bait station and the rodents were wriggling out or fiercely shaking the box to escape or running through them like an obstacle course.. The larger rodents were successfully caught . But my son caught 7 rodents with Tom Cat glue boards I wasn't given top tier service and had to complain several times after the technicians left making me feel my appoin... read more
Business response:
Thank you for your feedback, April. We apologize for the experience you've had and understand your frustration. We are currently working to address and resolve the issues you've raised, and we appreciate your patience. For further assistance, please email us at customerservice@crittercontrol.com, and we will ensure your concerns are handled promptly.
This is a top notch, knowledgeable, highly responsive company. We dealt this Michael H. Michael did a great job -quickly. Will always think of this company first in any critter situation going forward. Highest praise!
Business response:
Thank you so much for your kind review. We are so glad we could help resolve the bat problem. Thank you again for choosing Critter Control!
Frequently asked questions about Critter Control
How is Critter Control rated?
Critter Control has a 3.9 star rating with 213 reviews.
When is Critter Control open?
Critter Control is open now. It will close at 7:00 p.m.