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220 South Main Street Plaza Level, Suite A, Butler, PA, 16001, United States
Get directionsThe front office ladies are awesome @ the Butler, PA location!! Always organized & keep the flow of people moving!! They treat you with respect & no judgment!! Always there to talk, and answer your questions! I really look forward to my appointments because the atmosphere is always positive! I miss Dr. Ben that's one complaint!! The only other thing is the drug tests are not always correct somehow!!
It was amazing
First time, no host ever connected, second time I couldn't get my audio to work. My phone wasn't on silent just figured out how to chat on the zoom app though. Other than that, I will use this system any chance I can get because I have a hard time finding rides to Butler every 2 weeks.
Business response:
Thank you for the feedback, Bridget. If you need assistance, please contact us at 800-805-6989 and press 2 for telemed services. Have a great day!
I’ve been in the program for over three years, and honestly, it has saved my life! I am beyond grateful for this program, and I appreciate it more than I could ever say!! I have had a few different doctors over the years, and for the most part, they’re all very caring and compassionate- and it seems they strive to build a strong relationship and an even stronger trust. My current doctor, I believe, is having some issues in that aspect, and the appointments have become almost a dreaded occurrence... no eye contact is made,... read more
Business response:
We really appreciate your feedback, Kayla. Please contact our patient liaison at (864)448-0705 if you have questions or concerns. Thank you!
I think that they do a great job as far as rescheduling my appointments the doctor is very kind and sincere about how things are going with my medicine and keeping up with how I am doing my spell there's never a real long wait to see the receptionist for the doctor and I think that they do a great job thank you sincerely David
They gave me all the information I was going to ask. They did their job in an excellent fashion and they were all kind as can be
Couldn’t talk to person but could see them
Business response:
Good Afternoon, Thank you for contacting us. We can assist. We will contact you shortly, or you can call 864-448-0705. You can also reach us at our main number 800-805-6989. Again, thank you for reaching out.
I experienced very unprofessional actions in front of other patients about an another patient’s urine results. This client had NO privacy about his results everyone heard them being read off. Then the Dr put his script threw said come back in a week he goes to pick his meds up and she cancelled the script like wow why lie to someone’s face like that. Again VERY UNPROFESSIONAL. Very disappointing they are to be a role model not scoop to a drug addicts level!!!
Business response:
Thank you for providing your feedback and letting us know about this issue, Kristina. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you.
My last appointment wasn’t scheduled so I had to call last minute only to get a virtual appointment so I was unable to give a UDS. Now in order to get the meds I need I have an appointment three days before my baby is due to be born and if I am in the hospital and cannot make that appointment I risk not getting a script because I haven’t provided a UDS. Even though I am able to come any time, you are overbooked so I’m here isn’t an appointment available until I am about to possibly give birth. Second problem I’ve had here in... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Desirae. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.
Crossroads of Butler has a 4.6 star rating with 325 reviews.
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