Crossroads of Independence

Name: Crossroads of Independence
Address: 1974 Walton Nicholson Road, Independence, KY, 41051, US
Telephone: (800) 805-6989
Rating: 3.9

3.9

Addiction Medicine
Independence, KY

About this business

Healthcare Addiction Medicine

Location details

1974 Walton Nicholson Road, Independence, KY, 41051, United States

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3.9109 reviews

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Beverly M.

5 years ago

The staff as well as my counselor are wonderful. They take the time and patience to understand my problem and me. I would encourage anyone who would benefit from your facility to please do. I truly feel that I have made the right decision by seeking help at crossroads!!! Thank you all so much!!!

Business response:

Hi, Beverly. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

Charles S.

5 years ago

I don't think its fair because of my phase i cant do phone sessions. Been there a long time and dont have anything going against me there but one thing THC that's it

Business response:

Thank you for providing your feedback and letting us know about this issue, Charles. Patients are required to follow clinic protocol and guidelines in order to progress in the program. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.

Ryan M.

5 years ago

It was ok I guess

Business response:

Hi Ryan, thank you for submitting your review with us. We noticed that you gave us a three star rating and was wondering if you can give us any feedback to help us improve. You can email your response or contact our patient liaison at 864-626-4420. Thank you again!

Lindsey P.

5 years ago

Great staff they care all in all a great place to red dive treatment!

Business response:

Thank you so much for your kind words, Lindsey. We really appreciate you taking the time out to share your experience with us.

Rhonda D.

a year ago

The staff is very unprofessional by talking to clients about other clients issues. They leave people sitting for long amounts of time for no reason. They are uncaring and sometimes rude. They changed hours on Saturday without informing anyone. This will cause some to detox for 2 days without anyway to get the meds they need. The entire staff needs reminded that the people attending the clinic are humans and they deserve privacy and consideration.

Business response:

Thank you for providing your feedback. We are committed to creating superior outcomes and are disappointed that expectations were not met. If you would like to provide additional feedback, please contact us at our 24/7 Patient Access Center at 1-800-805-6989.

Paige F.

3 years ago

Just heard that the regional director said that they are going to be open for one hour on Christmas. So I have to spend my whole morning here for hours because of this ridiculousness instead of with my kids. But online it says you will be closed on Christmas so this is just another example of this place never knowing what’s going on.

Business response:

Thank you for providing your feedback and letting us know about this issue, Paige. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.

Nolan M.

4 years ago

Been waiting for reimbursement for 5 years send my money

Business response:

Thank you for reaching out Nolan. We apologize for the inconvenience, as sometimes claims take time. We will forward this issue to the Billing Dept., Some one will reach out to you to ensure that this issue get resolved. You can also follow up on this inquiry by calling (800) 805-6989 or by speaking with your clinic's Supervisor.

Paige F.

4 years ago

Once again this place has taken the spot for worst clinic I have been to. I’ve lost several jobs because this place will surprise you with a doctors appointment, so really you can’t call it an appointment, and if you have to be t work you either lose your job or have to leave without getting your medicine. They literally don’t care about their clients only about getting their money. At a real doctors office you make an appointment so you know what time you need to be there and can schedule off work.

Business response:

Lisa K.

4 years ago

I have been going to the clinic for close to three an a half years now . I have had no dirty drug screens for two years an I have seen a major amount of employees come an go I truly am great full for them helping me get clean and turn my life around , but I have diabetes and have been dealing with it and I have had the most disrespectful and negative experience from the staff over this issue they all have said that because of that that I am high risk ! I have not missed any days no dirty urines never missed a call back an t... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Lisa. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.