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Crossroads of New Castle

4.8

About this business

The Crossroads team is ready to help you start on your path to recovery from substance-use disorders. We specialize in medication-assisted treatment, and we are dedicated to providing the most accessible, convenient, comprehensive, and high-quality care available. We accept Medicaid, Medicare, and many commercial insurance plans at most of our centers. Your path to recovery begins here, and your success is our mission. Call us today to schedule a TeleVisit or an in-person appointment. 

Location details

125 East North Street 123A Rear Entrance, 125 E North St #123A, New Castle, PA, 16101, United States

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4.8341 reviews
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MICHAEL F.'s profile image
MICHAEL F. 
4 years ago

I'm new in this and I want to get as much experience from this program and treatment. 

Business response:

Good Afternoon, Thank for contacting us. We can assist. Please provide your phone number with your first and last name, or you can call 864-448-0705. You can also reach us at our main number 800-805-6989. Again, thank you for reaching out.  

SHAWN J.'s profile image
SHAWN J. 
4 years ago

Staff is amazing and very helpful 

Business response:

Hi, Shawn. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you. 

AMY S.'s profile image
AMY S. 
4 years ago

You guys did great it was fast and did in a safe and social distance manner 

Business response:

Hi, Amy. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you. 

KRISTA W.'s profile image
KRISTA W. 
4 years ago

I love that the doctor I've been seeing shows that he actually cares about you as a patient and not about how many scripts he can write. I've mentioned to previous doctors I have seen about getting tapered off and they did not support me even though I had a few years clean and when I asked the doctor I've seen the past few times about it he supported me with it and didn't make it out to be that he just wanted to write scripts to get money. I've been clean for three going on four years and feel as if I'm ready to get tapered ... read more

Business response:

Hi, Krista. Thank you for taking the time to rate us! 

LARRY H.'s profile image
LARRY H. 
4 years ago

It was fine. The nurses n the Dr were nice n helpful 

Business response:

Hi, Larry. Thank you for taking the time to rate us! 

BRYANT H.'s profile image
BRYANT H. 
4 years ago

Very generous and understanding workers 

Business response:

Hi, Bryant. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you. 

MISTY R.'s profile image
MISTY R. 
4 years ago

Staff is amazing 

Business response:

Hi, Misty. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you. 

TALIAH T.'s profile image
TALIAH T. 
4 years ago

The all around experience was great! Everyone was very helpful and very nice! I would definitely recommend Crossroads to my family members and friends! I'm glad I was referred to them by my primary care doctor! 

Business response:

Hi, Taliah. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you. 

ANGELA H.'s profile image
ANGELA H. 
4 years ago

So I liked it here a lot actually and they were very kind however after a year they expect u to get off subs. Granted a lot of places do that. Also if they don't recognize your insurance your out they do not make sure they actually can't take it. (I have apostrophe). All and all it's a good place though if it wasn't for those few things. I would still like to be able to go back here just afraid now it's impossible. I'm over a year already and my insurance unless they are willing to talk to them and set it all up I'm screwed. 

Business response:

Thank you for providing your feedback and letting us know about this issue, Angela. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.  

Frequently asked questions about Crossroads of New Castle

How is Crossroads of New Castle rated?

Crossroads of New Castle has a 4.8 star rating with 341 reviews. 

When is Crossroads of New Castle open?

Crossroads of New Castle is open now. It is open 24/7.