This profile has been claimed by the business owner or representative.
Crown Nissan of Decatur
- Car Dealers
- Decatur, IL
About this business
Location details
165 W Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
They act professional when I drop off and pick up my vehicle. The service was done in reasonable time.
I received great customer service. All my questions were answered. They explained everything in detail. Amber was very pleasant and helpful through the process.
No notification when car was done had to call service center to validate done after 7 Hours
Business response:
Thank you for your review and for taking the time to share your experience with us. We understand how important clear communication is, especially after a lengthy service visit, and we regret that your experience did not meet your expectations in that regard. Your feedback is genuinely valuable to us as we continually look for ways to improve the service we provide to every customer who comes through our doors.
Text the number for service didn't hear anything back. Finally called after 20 minutes. When they said vehicle was done showed up to pay and took them 8 minutes to find the ticket
Business response:
We appreciate you sharing your feedback regarding your recent service visit. We understand your concerns about response time to messages and the delay experienced during the checkout process. Our team values timely communication and an efficient pickup process to ensure a smooth overall experience. Please reach out to Charlie Cloyd at 217-872-5748 so we can review your visit and assist you further.
I rate it at a 2 because it felt dishonest what happened with the extended warranty.
Business response:
Thank you for sharing your perspective with us. We aim to ensure every customer feels informed and comfortable throughout the purchasing process, and we appreciate feedback that helps us better understand where expectations may not have aligned. Your comments are important to us, and we value the opportunity to continue improving the experience we provide. If you would like to discuss your concerns further, please contact Ryan Grinestaff at Rgrinestaff@crownnissandecatur.com.
I had a code on my car that I had brought the car in for a couple of month ago. They said they didn't find anything and charged me 119 . The same code came up again and they were going to charge me that again. I said no thank
Business response:
We understand the situation involving the recurring diagnostic code and the prior evaluation of the concern. Diagnostic procedures are performed to identify the source of system alerts and determine appropriate next steps based on findings. Our team remains committed to transparent communication regarding testing processes and associated costs before work proceeds. Please feel free to reach out to Charlie Cloyd at 217-872-5748.
Amber was the service writer who didn't answer 2 of my calls and didn't call to tell me my car was ready I called to see if my car was ready. Steve was the mechanic and he said it's normal for newer Nissans to blow white smoke and that there's nothing wrong with my car then the invoice said he couldn't get it to blow smoke. After I was told my head gasket was fine I informed them I thought it was the transmission then was told numerous times my head gasket was fine
Business response:
We appreciate you taking the time to provide detailed feedback regarding your recent service visit and the communication surrounding your vehicle concerns. Clear updates, timely follow-up, and consistent diagnostic explanations are important parts of the service experience, and comments regarding these areas are carefully reviewed by our team. Your concerns related to responsiveness and the information provided during the inspection process have been noted for further evaluation. Please reach out to Charlie Cloyd at 217-872-... read more
I was over charged 1000 dollars did not get my full rebate and discounts thanks other than that I was pleased.
Business response:
Your positive feedback means so much to us, and we're delighted that you had a pleasant experience overall at Crown Nissan of Decatur. We understand your concerns about the pricing discrepancy and the rebate situation you experienced. These types of billing issues are important to us, and we want to ensure every customer receives the accurate pricing and all applicable discounts they deserve. We appreciate you taking the time to share both the positive aspects of your visit and the areas where we can improve. Your feedback h... read more
Shouldn't take over 4 hours for an oil change and a detail that was free because when we bought the new car it hadn't been cleaned up and still had stickers in it
Business response:
We recognize how frustrating it can be when a visit takes longer than anticipated, especially when it follows an earlier experience that didn’t meet expectations. Our team aims to ensure every vehicle is handled with care and attention, and we’re continuously improving both our timing and overall experience. Feedback like this helps guide those efforts and reinforce our commitment to doing better each time. Please contact Charlie Cloyd at 217-872-5748 so we can connect and assist further.
Frequently asked questions about Crown Nissan of Decatur
How is Crown Nissan of Decatur rated?
Crown Nissan of Decatur has a 4.6 star rating with 949 reviews.
When is Crown Nissan of Decatur open?
Crown Nissan of Decatur is closed now. It will open tomorrow at 7:00 a.m.