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Crown Nissan of Decatur
- Car Dealers
- Decatur, IL
About this business
Location details
165 W Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible experience. I would never use them again for anything. Never expected the treatment I got.
Business response:
We appreciate you taking the time to share your feedback. Our team is committed to maintaining a professional and respectful experience across all interactions. We remain available to learn more about your visit and address any concerns through the appropriate channels. For further assistance, reach out to Charlie Cloyd at 217-872-5748.
Every time I called to get an update, I just got her voicemail and she never called me back
Business response:
Consistent and timely communication is essential during service interactions, and this feedback highlights a gap in follow-up responsiveness. Our team remains focused on improving how status updates and callbacks are handled to ensure customers are kept informed. We appreciate the opportunity to review this input as part of ongoing service improvements. Please reach out to Charlie Cloyd at 217-872-5748.
Said nothing was wrong with the tires, took it somewhere else the next day and they found the issue! Very disappointing knowing I started at a dealership of my vehicle
Business response:
We regret to learn about your experience, and we understand your frustration. We take situations like this seriously as they help us improve our service quality. We would appreciate the opportunity to discuss this matter further with you. Please contact Charlie Cloyd at 217-872-5748 so we can address your concerns directly.
Oil was left standing in a pool on parts of my engine and spilled onto the side hood. My washer fluid was not filled almost empty and I specifically asked if this was done. I have pictured a video of the poor attention to detail and doing a job
Business response:
We understand your concerns about the pooled oil on your engine and hood area, as well as the washer fluid not being properly filled despite your request. We appreciate your detailed feedback and documentation, as this helps us maintain our service standards.
Long story short, back and forth over infotainment screen/ camera replacement. 3 trips to dealer. 1 st to diagnose issue. 2nd to replace unit but ordered wrong size. 3rd to install correct size but not all parts arrived though called to say pay arrived and appt made. Then issue developed between Nissan and dealer over warranty coverage. Dealer told Nissan issue was internal, not caused by owner. Nissan determined cause was external, caused by owner and would not be warranty covered. Total xx. The protective plastic screen co... read more
Business response:
We understand how important it is for service concerns to be handled efficiently and with clear guidance, especially when warranty coverage is involved. Our intention is always to advocate for our customers, coordinate accurately, and keep them informed as situations evolve. Feedback like this highlights the need for stronger alignment and clearer updates throughout the repair process. Please contact Charlie Cloyd at 217-872-5748 if you would like to discuss this further.
I called to receive a quote on a tuneup. They asked if they could return my call once a price quoted it waited all day received no callback no price quote.
Business response:
We appreciate you reaching out and understand how important timely communication is when requesting information. Our team aims to be responsive and helpful, and we regret that this interaction did not reflect that intention. We would welcome the chance to better understand your experience, so please contact Charlie Cloyd at 217-872-5748.
Bought a car 5 months later they want a third of the price the first mechanic was straight up ride. During 1 repair the master mechanic was supposed to check every thing over and within a month it was back in the shop. Lots of struggle and frustration and was taken advantage of. Hope your company is proud that you took advantage of a single mom who is a teacher in Decatur
Business response:
We take concerns like this seriously and want our customers to feel supported and respected throughout their ownership experience. Our goal is always to provide dependable vehicles and service while acting with integrity and care. We regret that this situation felt discouraging and did not reflect the standards we aim to uphold. Please reach out to Ryan Grinestaff at Rgrinestaff@crownnissandecatur.com so we can better understand your concerns and assist where possible.
Unresponsive, can't seem to fix issues, wait time is always several hours. I'm just a very disappointed new car owner b
Business response:
We understand how important timely communication and efficient service are, especially when it comes to a new vehicle. Our team is committed to supporting our customers and working toward experiences that feel respectful of their time and expectations. We appreciate the feedback and the opportunity to improve moving forward. Please feel free to reach out to Charlie Cloyd at 217-872-5748 so we can learn more and better assist.
If I could give them a zero I would. The service department sucks. They are very good at conning you into replacing parts that are good. Lie lie lie.
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience with our service department did not meet your expectations. We take concerns like yours seriously and would like the opportunity to discuss this with you directly. Please contact Charlie Cloyd at 217-872-5748 so we can review your experience and address your concerns.
Frequently asked questions about Crown Nissan of Decatur
How is Crown Nissan of Decatur rated?
Crown Nissan of Decatur has a 4.6 star rating with 949 reviews.
When is Crown Nissan of Decatur open?
Crown Nissan of Decatur is closed now. It will open tomorrow at 7:00 a.m.