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Dalton Senior Living
- Assisted Living Facilities
- Coeur d'Alene, ID
About this business
Location details
840 E Dalton Ave, Coeur d'Alene, ID, 83815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice facility. Very comfortable and homey. I liked the cottage small groups. The staff were all friendly and accomadating. The lunch was very good in a nice small setting.
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Dalton Senior Living has changed ownership 3 times since July. A few of the consistent staff members are great. However, they could improve on consistency of staff, meds and ownership.
Needed a place for Mom. Settled on Pacifica at Dalton Garden, North Idaho. They are understaffed, lack moral, and not fair with the money. They billed autopay for services not performed and now it is a legal battle getting them to reimburse $800!
Business response:
We have an established process whereby we personally review and discuss all legitimate reviews and respond to each one individually. We have reviewed your comments and do not find any basis to your claim at this time.
Don't expect a refund if they owe you one. Despite the fact that they acknowledged that they owed us $[removed] upon checkout, they have been derelict in their duty to provide the refund and have completely ignored us. They do not answer our calls. They do not respond to Better Business Bureau inquiries or inquires from the Idaho attorney general. As far as the care they provided while our loved one was there, they would call us when there was an issue rather than handle it themselves.
Business response:
We have an established process whereby we personally review and discuss all legitimate reviews and respond to each one individually. We have reviewed your comments and do not find any basis to your claim at this time.
My dad was a resident there. He was blind so NO ACTIVITIES for him. Very little effort to get him involved. Lots of turn over at this place. Communication is not very good. I had dry erase boards all over the room to ensure the staff knew what to do. Food is so/so. Director is MIA. Does not return phone calls or E-mails. They still owe me for an overcharge. Been waiting 2.5 weeks, I have heard "the check is in the mail" EVERY DAY. I would not recommend the place.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
My loved one was only here for 6 days and we ended up moving her out because the staff was incompetent. We were expecting the staff to be able to take care of her and it was just a mess. One night, there was only 1 nurse running two or three buildings. It’s also really noisy at night and some of the residents even smoke inside. There was even one nurse who had the flu and then continued to come into the room to help my loved one. I would not recommend this facility to other families.
Business response:
We regret to hear that you had a negative experience, and would appreciate the opportunity to turn your experience around. We strive to ensure all residents and families find the peace they are seeking when choosing the right senior living community. Transitions into memory care can be a difficult time, and we usually ask for 30 days to settle into this new home and lifestyle . We encourage our residents with difficultly sleeping to enjoy time in the common areas or indulge in a midnight snack, so as not to disturb those who... read more
My first hand experience is that the new administrator does not follow the rules.
Business response:
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
They are under staffed a majority of the time. The staff that does stay are over worked. If they can't treat their employees right how do you think they will treat your family!? We had to move mom out. The food was undesirable.
Business response:
We are sorry to hear that you had a negative experience at our community. We strive for 5 star reviews and would like the opportunity to show you how we have changed for the better. We'd like to discuss your review, so if you're willing, please contact our Executive Director at [removed].
Frequently asked questions about Dalton Senior Living
How is Dalton Senior Living rated?
Dalton Senior Living has a 3.9 star rating with 125 reviews.
When is Dalton Senior Living open?
Dalton Senior Living is open now. It will close at 4:00 p.m.