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Dave's Hot Chicken

3.4

About this business

Location details

8150 Arbor Square Dr., Mason, OH, 45040, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to 11:00 p.m.
Fri11:00 a.m. to Midnight
Sat11:00 a.m. to Midnight
Sun11:00 a.m. to 11:00 p.m.
3.4220 reviews
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Mark F.'s profile image
Mark F. 
rating
3 months ago

Went to the Mason location for the first time. Was busy given its been just about a week since opening. Lots of people working hard and pretty organized considering. Had three meals ordered to go. Two were correct but mine was wrong. I've had DHC in Columbus before but must have been a different spice level or done differently. This time was just Ok. Chicken was dry (especially the plain tenders). The medium spice dry rub just isn't good IMO (not hot chicken taste and more like spiced potato chips). Both of us ate half of on... read more

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Raymond B.'s profile image
Raymond B. 
rating
3 months ago

The food presentation and flavor is absolutely incredible not to mention it was their first day the service was impeccable,and the ambiance from what I could see in the building was amazing very vibrant and welcoming. 

Business response:

People like you are what keep us going. We appreciate the love and support. Hope to have you back soon! 

Mark A.'s profile image
Mark A. 
rating
3 days ago

Horrible wait. 30 min for 2 orders on a Sunday at 2pm. With a 2.5 rating on Yelp it seems this is consistently an opportunity for improvement. Food turned out just ok....nothing stood out about the food except the long wait. Disappointing. 

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Kristen D.'s profile image
Kristen D. 
rating
3 days ago

Ordered ahead online, the order said it would be ready at 1:18 pm. Arrived at 1:21pm, there was no one in the drive through line at the time and not many cars outside. Arrived at the window and overheard the server say to a car behind us that there was a catering order so the wait time would be a little longer. However, the server did not tell us this or say anything about a longer wait. I understand that they may be understaffed or overwhelmed, but we ended up waiting 30+ minutes in line after the time the order was promise... read more

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Michael B.'s profile image
Michael B. 
rating
a month ago

Waited for 20 minutes for food and no food. While waiting the employee taking orders just began eating food randomly. Manager was kind enough to give us a refund. 

Business response:

We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you. 

Chip S.'s profile image
Chip S. 
rating
a month ago

First time at Dave's and unfortunately not a great experience. Went through the drive-thru and waited about 30 minutes for our food, which ended up being cold. We ordered 4 tenders, fries, and a small mozzarella stick. During the wait, we watched at least five other orders get set out for customers after us. Some employees just stood around, with no acknowledgment or apology for the delay. The food likely would have been good if it had been served hot. 

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Phil M.'s profile image
Phil M. 
rating
a month ago

This building took over an old goldstar location. While I was thrilled to see them go, I was pining for the old days of their terrible food after whatever this was. I had the tenders, I think, ordered them hot. When they brought them out I was impressed by the generation portion of two tenders. After tasting it, it lost all value. They peppered out so much "hot powder" that I couldn't even eat it. It was coated in it, it was like they lid came off and the whole container dumped on it. My coworkers order was wrong, although t... read more

Business response:

We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you 

Rob D.'s profile image
Rob D. 
rating
2 months ago

Tried to go through the drive thru but ended up ordering and leaving the line of cars before I got my food. I waited 15 minutes and never moved after ordering. I'll give it another try but was disappointed. Hope they figure out the service because I've never waited that long in a drive thru. Went next door to Wendy's and got my food in 5 minutes. 

Business response:

We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you. 

Devin R.'s profile image
Devin R. 
rating
2 months ago

There is not enough ranch in the world to choke down this dry a$$ chicken. The flavor is awful. Family of 5 who love Joellas hot chicken hated this place. In a last ditch effort to feed my family we ordered macaroni and cheese. They can't even get that right. Spent $125, leaving hungry and grumpy. Will never come back. 

Business response:

Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time. 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 3.4 star rating with 220 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 11:00 a.m.