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8150 Arbor Square Dr., Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
This building took over an old goldstar location. While I was thrilled to see them go, I was pining for the old days of their terrible food after whatever this was. I had the tenders, I think, ordered them hot. When they brought them out I was impressed by the generation portion of two tenders. After tasting it, it lost all value. They peppered out so much "hot powder" that I couldn't even eat it. It was coated in it, it was like they lid came off and the whole container dumped on it. My coworkers order was wrong, although t... read more
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you
Tried to go through the drive thru but ended up ordering and leaving the line of cars before I got my food. I waited 15 minutes and never moved after ordering. I'll give it another try but was disappointed. Hope they figure out the service because I've never waited that long in a drive thru. Went next door to Wendy's and got my food in 5 minutes.
Business response:
We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you.
There is not enough ranch in the world to choke down this dry a$$ chicken. The flavor is awful. Family of 5 who love Joellas hot chicken hated this place. In a last ditch effort to feed my family we ordered macaroni and cheese. They can't even get that right. Spent $125, leaving hungry and grumpy. Will never come back.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
The 20 minute wait was ridiculous and thanks for leaving the back door open so I can see you guys playing around with
Business response:
We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you.
They gave me chicken that was raw in the middle, called to let them know. They basically told me I was a liar because the chicken fryers have timers. Okay cool, here's a picture. Guy took my name and number nobody called back. First time to this location as a loyal Daves fan, been eating it for years without issues. I won't go to this location. Also move all the cones around the lot, I get it your new but it leaves less spaces, I was forced to go thru the drive thru and wait 25 minutes for my order, kinda wild wait time.
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention.
Read reviews about long wait times so i was second in line to the mason location the minute they opened and waited exactly 27 minutes until i finally got enough room to leave the drive through. What a waste of time and effort don't even bother none of the employees showed any signs of life. Edit: no i'm not going to another website to fill out the same complaint i don't have anything else to say you already took an entire breaks worth of time away from me in return for nothing, what else do you want?
Business response:
We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you.
I know this is a new location so I truly tried to come in with patience and give grace. The one star is for the kind and positive employees! The drive thru was closed so I came inside and ordered to-go. It really was not very busy at the time, but my small order of fries and one tender took nearly 30 minutes. While I can appreciate they are new and working out kinks, I can never understand how people that came in and ordered after me got their food first. When this started happening, I followed up with employees who said I w... read more
Business response:
We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you.
Dave's Hot Chicken has a 3.4 star rating with 260 reviews.
Dave's Hot Chicken is open now. It will close at 11:00 p.m.