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David Simpson at Velocio Mortgage LLC | NMLS# 1425875
- Mortgage Brokers
- Orlando, FL
About this business
Location details
5955 T.G. Boulevard, Suite 105, Orlando, FL, 32822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
David was very good at making things right after my wife had a very unpleasant experience with Lisa. That is the only reason we did not score things higher. But David was great Lisa was not.
Very satisfied with everything all questions answered. Thank you very much.
Best Service !
My Experience was nothing but BEST ! You are Perfect to Work with , Thank You
Horrible customer service. Mr Simpson made the purchase of my home unpleasant. Please stop sending messages, emails, surveys. Not sure how many people need to know he needs training.
Thank you for your assistance from start to finish. You and your team have guided us and worked on our application in a systematic way, you are all professional, making the whole process smooth and seamless. You have constantly communicated and updated us from time to time. We were able to close within the timeframe, and it was most memorable for us because the settlement date was Alma’s birthday on June 6! You and your team are highly commendable.
The whole process from start to finish was smooth, systematic, and organized. There was constant communication from agents and staff too. Highly commendable!
I did not feel the loan officer had my best interest in mind and he seemed constantly distracted. I felt I had to prod him for any communication. The loan underwriter was the worst I've ever experienced; lazy, petty, and unorganized. The only good experience was Chris Perez, the loan processor, who communicated well and attempted to salvage the worst loan experience ever. I should have gone with a different mortgage company even if it cost me a bit more.
Business response:
Hi Lance, I am sorry you felt like we didn't have your back. I am greatfull we were able to get you into your new home. I agree, Chris is great. I am happy you are enjoying your new home. Best wishes to you and your family. Sincerely,
Number one recommendation to improve would be to be up front and honest with clients. Talking in circles to avoid the real question or issue, hidden fees, talking down to people, etc is not a good, kind or appropriate way to communicate with anyone.
Business response:
Dear Michelle, thank you for sharing your feedback. We are sorry to hear you feel like your questions weren’t answered and communication did not meet the standards we expect from our team. Your feedback helps us do better. If you have further comments you’d like the share, please email us at info@houseloan.com
Frequently asked questions about David Simpson at Velocio Mortgage LLC | NMLS# 1425875
How is David Simpson at Velocio Mortgage LLC | NMLS# 1425875 rated?
David Simpson at Velocio Mortgage LLC | NMLS# 1425875 has a 4.8 star rating with 190 reviews.
When is David Simpson at Velocio Mortgage LLC | NMLS# 1425875 open?
David Simpson at Velocio Mortgage LLC | NMLS# 1425875 is closed now. It will open tomorrow at 9:00 a.m.