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David's Bridal
- Bridal
- Monroeville, PA
About this business
Location details
3747 William Penn Highway, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My sister and I went into this store twice to look for her a wedding dress, and me a maid of honor dress. She had an appointment to look for her dress. When we got there for her appointment, the place was a little busy, nothing to crazy. The woman whom was to be assisting her barely paid an ounce of attention to her. She pulled all of two dresses, that looked exactly the same, and then ran off to help a group of bridesmaids she was also apparently taking care of. Not once did she come in to help my sister into a dress, my mo... read more
Business response:
Hello Beth, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with alteration during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B.
Have have a terrible experience with the store so far regarding the fitting/alterations. Daughter bought her wedding dress one year ago, and was directed to purchase a certain size from alterations staff based upon the fit. We have now made 3 trips for alterations, and the last visit (3 weeks from the wedding) was confronted by the incredibly rude and unprofessional manager. Upon learning the dress once again did not fit properly, I told alterations manager that I needed to see the store manager, who marched into the fitting... read more
Business response:
Hi Jennifer. We are saddened to see that you were not happy with your dress alterations and customer service experience. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
Not a great experience. I went there with my daughter to pick out a prom dress. The people there were nice, but not much of a help. Our consultant had more than our appointment. She was also helping a bride choose her dress. She paid more attention to her other appointment. I thought when you made an appointment, you got one on one attention. The manager tried to get me to buy a dress we really didn’t like, it didn’t fit and was way too expensive. Needless to say, we left there without a dress and went elsewhere and got a d... read more
Business response:
Hello Jodi. We would like to apologize that you and your daughter did not receive more attention from your consultant. While our stylists are asked to assist more than one guest at a time, we would never want our guests to not receive the assistance that they deserve. We appreciate your feedback on this matter and will be speaking with management. Thank you, Ellice J.
I had an appointment Nov. 11 to look at wedding dresses. I was going to be a little late because of traffic and living an hour away so I called to let them know. They said it was fine. I get there and get told I have to wait for all the other brides scheduled after me to get put with an employee, which was about 30 minutes. Fine, that was my fault for being late. They told me I can look at the dresses while I wait, but only in the one section, which was VERY limited. Again, whatever. I strayed away from the wedding gowns to ... read more
Business response:
Hello Sara. We would like to apologize for the miscommunication and the quality of service you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience to the appropriate team to ensure it will not happen again. Thank you, April B.
I am extremely disappointed with my experience at this David’s Bridal location. Upon my first visit, I had disclosed that I was pregnant and would be 5 months along at the time of the wedding. I was assured ordering my bridesmaid dress two sizes up was sufficient and the seamstress could insert panels to widen the dress if needed. I was hesitant, but went along with the advice that I was given ordering just two sizes larger. My dress arrived 4 weeks prior to the event. I went in for a fitting which discovered that my dress d... read more
Business response:
Hello Ashley, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I am very disappointment by David's they tired lying to my face today. Two of my bridesmaids ordered their dresses at the same time and did one cash transaction. Both gave their information for the different dresses. Well my one bridesmaid and I no longer talk so she was not going to be in my wedding anymore. I was told by my co workers (we work for the same company) that she was looking for the receipt and was going to cancel the dresses. I called David's 3 times and talked to them and told them the situation and was reins... read more
Business response:
Hello Brittanny, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B). Best wishes. Ciara D.
I ordered my bridesmaid dress April 1st and they told me it would be about 2 months for my dress to come in. Well, by this time it's July and all the other girls in the wedding party have their dresses. So I called Davids Bridal...they have no record of my dress. ARE YOU KIDDING. I had the receipt still, thank goodness. The manager (super nice) tired for 2 weeks to "locate" my dress. She kindly let me me know I wouldn't be able to get the dress I ordered in time for the wedding and I have the option to wear a different style... read more
The people at this store have a double standard. They gave my sister her money back for her dress on order and a bow which was taken out of the store just because it was on the same receipt. They will not take my dress, the two flower girl dresses and the other bow back. I am on SSD and THEY ARE DISCRIMINATING AGAINST PEOPLE WITH DISABILITIES. BOYCOTT THIS STORE. All I want is my money back. Manager wouldn't even work with me. Dresses weren't altered. Still in bags that they put them in. Now my daughter can't have a birthda... read more
Business response:
Hello Heather, we apologize for your frustration. We would like to reach out to you regarding the details of your store visit. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location) Best wishes. April B.
Dresses stopped being sold after they were ordered
Business response:
Hello Heidi. We would like to apologize for the lack of communication you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, April B.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,187 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.