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David's Bridal
- Bridal
- Richfield, MN
About this business
Location details
Shoppes at Lyndale, 840 West 78th Street, Richfield, MN, 55423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Had made an appointment thankfully as we live out of town. It was very busy when we arrived which did not bug me. However our stylist kept disappearing to talk to others and wasn't helping. She finally came back 10 minutes later to help us check out. Could have been worse, could have been better.
Terrible service for finding the dress for the bride. Associate was helping us and another party. Was asked to wait and even told our appointment time was over. That sold us to not even consider buying from here. Many places in area just as nice and priced reasonable to consider before going here. Would not recommend.
Business response:
Hello Nichole. We are deeply sorry to hear that your recent visit left you feeling upset and uncertain. We at David's Bridal strive to create a wonderful experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (Attn: April B) so we can set up a comeback appointment for you. Thank you, Steven E.
Place is dirty, the consultants didn’t check in on us, I’m the bride and I had to grab different dresses and sizes for my girls, made my appointment in advance by 3 months and go put in the corner, and they wouldn’t give me my bridesmaids’ measurements once they took them.
If I could give 0 I would. HORRIBLE SERVICE. Consultant sized me with a sweatshirt on, I should have ran right then and there... Consultant constantly walked away in the middle of my appointment, started helping another customer in the middle too. I also told her I didn't like a dress style and she then goes "I'll grab another one like it". Had no clue when I asked questions about dresses, she threw a catalog at me and said "pick some". I am SO happy that I walked out towards the end of my appointment, so disappointing. I ma... read more
Business response:
Hi Keri, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality products and service. We appreciate your feedback and will share it with our teams so that we can grow from it. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location) Best wishes. April B.
Business response:
Hello Tarah! Thank you for taking the time to provide a rating. Best wishes. April B.
We had an appointment at 11 consultant was double booked. In the two hours that we were there she was with us for maybe a total of 15 minutes. She pulled three dresses and that was it. We were left to find other dresses ourselves. We were left to find other sizes ourselves. The bride was not treated special or like it was a special day. We had to ask for a veil, we had to ask for any extra things to make the dress more personal. There was no suggestions of any kind. I felt the service was completely terrible. This is my 3rd ... read more
Business response:
Hello Leah. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: April B) so we can set you up with a more personal appointment. Thank you, April B.
Business response:
Hello Melissa, thank you for taking the time to provide us with your feedback. We apologize for the experience you had with us in store. If you would like to discuss this issue further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
I went on a Saturday and the service was terrible. Rushed, rude, told our appointment was done 90 mins before it was (2apts bridesmaids and then bride). She didn't listen to what I was looking for and kept bringing dresses that were not what I want. Didn't receive discount that was later given after visiting Maple Grove. Ended up with a cheap prom dress. Returned Monday night and had a much better experience. This lady explained different styles, brought me about 6 or 7 beautiful dresses that were hard to choose from, borro... read more
Business response:
Hello Tushay. We would like to apologize for the less then professional service you received on Saturday. While we were upset to hear that our team did not meet expectations, we are very glad that your consultant on Monday did a great job turning your appointment experience around. Thank you for your feedback, we will share it with our management team. Best wishes, April B.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 4,160 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.