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David's Bridal
- Bridal
- Slidell, LA
About this business
Location details
61123 Airport Rd. Ste 1, Slidell, LA, 70460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The worst customer service I’ve ever experienced!
The purchase process was fine other than having accessories adding onto my purchase that I didn’t realize until after the return period (which is only 7 days). My big issue came with alterations. My initial alteration was done poorly. The hem was messed up, belt was sewn in wrong location, and shoulders were falling off of me. Second alteration was still wrong. The seamstress was rude & talked to me in a very disrespectful & inappropriate manner. After last alteration, no one called to inform me that my dress was ready... read more
Business response:
Hello, We are disappointed to hear that your experience with alterations was not better. We appreciate you sharing this feedback and will partner with the alterations team to ensure we are providing our guests with top quality service. Should you require additional assistance please contact us at DBCares@dbi.com. Best, Jessica M
They are scammers!!! They do not keep their word - they tell you one thing & do something else!!! They told my DIL to have everything order their dresses 2-3 sizes larger - them they charged all the girls $60- $200 each for alterations!!! DO NOT GO TO THE STORE IN SLIDELL,LA!!!! The manager told the MATRON of Honor to order a dress 4 sizes larger bc she would be 4 months pregnant- then they charged her $200 for alterations, so she ended up pay$400 for a $160 dress !!!! These people are HORRIBLE!!!
Business response:
Hello Shunnie, we are truly sorry that you did not receive better service during your recent visit with us. This is not the type of service we expect to provide for any of our guests. We at David's Bridal strive to provide each and every one of our guests with exceptional service from beginning to end, and we are so sorry that is not what you were given. Thank you for taking the time to share your experience. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made... read more
RecommendedI can’t say enough good things about my experience in the Slidell store on Sunday Sept 20th. I found the perfect dress. It wasn’t at all what I thought I wanted but was so perfect. My stylist Ashlyn was so sweet and helpful. The whole staff was. I was the only patron in the store and when I rang the bell they all came running to see my dress. I cried so many happy tears that day. My big day will be so perfect and I can’t thank them enough. Especially after being fat shamed at a local formal dress store, and my original dress... read more
Business response:
Hello Molly, We are so happy to hear how helpful our team was while visiting our store and that they provided that magical moment when choosing your gown! Thank you for taking the time to provide us with your feedback. If there is anything else you need do not hesitate to reach out to our store or us by e-mailing DBCares@dbi.com. Best DBI
Business response:
Hello, Thank you for sharing your star rating. Please email us at DBCares@dbi.com if you would like to share more of your experience. Thank you, BrittianyD.
They are a joke, I paid 1800$ for a dress that I didn’t get to try on. They have no cute plus size dresses and not to mention they still made me pay 400$ for alterations When it was their fault that my dress was two sizes too big
Business response:
Hello Baylee, we are so sorry that you feel this way. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:City/ State) Thank you, BrittianyD.
We were about to buy around 15 dresses (bridesmaids and flower girl dresses) and an employee said “you have 15 minutes to decide if you want the dresses or not, if you don’t decide, make another appointment because we are busy” I have to say....the store was empty! I mean, like 1 girl looking at dresses and the employees just talking in the entrance of the store.. They said we have to buy all the dresses in that moment if we wanted them before the wedding. In that moment we looked in David’s bridal web page and the same d... read more
Business response:
Hello Abby, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
No one is on the same page at this store. I had 2 different consultants tell me that I was perfectly fine to order a bridesmaids dress in January when the wedding is in march. When I went to find my dress I only had 2 options to pick from that would get here in time. It was a complete disaster, and left me with a dress I do not feel comfortable in. The manager also had me look all over the store for a dress I liked with hopes that he would "make it work" but when I went to check it out apparently all he could do was tell me ... read more
Business response:
Hello Alaina, we are deeply sorry that your recent experience with us was less than satisfactory. We at David?s Bridal are committed to providing our customers with exceptional customer service. We are currently devising a coaching for our staff in order to enhance their product knowledge and customer service etiquette. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this... read more
Business response:
Hi Marti, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 3,589 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.