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David's Bridal
- Bridal
- Edmonton, AB
About this business
Location details
10185 13 Ave NW, Edmonton, AB, T6N 0B6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Okay so I've had the pleasure to visit this location two times to find the dress for my big day! The first time I went there, the service was fantastic! However, I went on a Saturday in January (the sales ladies did warn me that weekends in January are crazy) , and I didn't listen. It was crowded over whelmed, associates were double booked, and unable to give any bride the experience they truly deserve. And so with all the chaos I grabbed a dress I liked for the three she brought me . Just so I could get out of there. Ne... read more
Business response:
Hi Ashley, It's a pleasure to hear from you and know that Liz was able to make your dreams come true! We are so happy to know that we were able to make sure you have the perfect dress for your special day! It's rewarding to know that you and your girls were provided exceptional service during your second visit with us! Thank you so much for sharing your remarkable feedback for our Edmonton location! Congratulations on finding your dream dress and most of your girls dresses! Best Wishes, Jill K
They messed up our order 3 times and ordered us a dress that does not come in the color the bride wants. Not only did they not refund us but we had to pick a whole new dress to get it on time. We have had nothing but hell from this place.
Business response:
Hello Meahgan. Thank you for your feedback, we truly value our customers and I would like to first apologize for your negative experience with us. Here at David?s we pride ourselves on exceptional customer service to ensure every guest receives great service. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jill K). Best wishes, Steven E
Found my dress here after 7 other trips to different stores!! Definetly worth the 2 hr drive :D
Business response:
Hi Heather, We are thrilled to see that you were provided with a great experience, if you need anything in the future please do not hesitate to reach out! Best wishes, Steven E.
I spent thousands of dollars here and my dresses came beyond wrinkled... They said they are shipped like that pretty sad when i can go to walmart and get a dress not wrinkled for $20 and spend thousand on a dress here and its wrinkled. However they have tried to make it better they will be steaming my dress just before the wedding. But just thought they would show more pride in the company and not give brand new dresses in that manner. Very unhappy. But i do love that they have such a wide variety of dresses and sometimes gr... read more
Business response:
Hello Amanda, Thank you so much for sharing your valued time with us and providing our Edmonton location with a five star rating! We're thrilled to hear that your visit with us was no less than rewarding! Thank you, Jill K
It was an okay experience. Really bothered that a lot of other places offer a discount after four bridesmaid dresses and Davids wouldn't offer anything to us
Business response:
Hello Tara, Thank you for sharing your valuable feedback with us. We are sorry to fall short in expectations during your visit with us. If we can help to assist you further, or answer any questions for you please let us know. (dbcares@dbi.com Attn: Jill K) Thank you, Jill K
Went in on the weekend to find bridesmaids dresses (South Edmonton) and it was just awful in there. So many people, so loud, the change room area was so crowded and we all felt extremely uncomfortable. Only positive thing is that we ended up with beautiful dresses after being put under pressure and reminded that we are running out of time. It was almost like we were judged for trying on a few dresses to make sure we made the right decision. Also, I was trying to decide which purple I wanted and got send over to the colour pa... read more
Business response:
Hello Solli, We are so sorry to hear that your experience with our Edmonton store was less than special. It's upsetting to hear that your visit was stressful and you were unable to see additional colors in the styles. It would be an honor to help assist you further and answer any additional questions you may have. (dbcares@dbi.com Attn: Jill K - Edmonton) Warmest Regards, Jill K.
Too crowded! There is no way to get any type of experience here. Between having to switch rooms, to the huge crowd of people. They book waaaaaay too many appointments at once. Did not enjoy my experience. Edit to add: if you decide to purchase here... make sure that they actually order your item!!! Mine weren't ordered and now we have to rush alterations. Davids has the worst customer service I have ever seen!
Business response:
Hello Lindsay, We are so sorry for the experience you recently encountered with our Edmonton location and would love to improve your special time. If you would like to contact us regarding your visit, at dbcares@dbi.com Attn: Jill K., it would be a pleasure to assist you further. Thank you, Jill K.
Again I was placed with a consultant that had 0 idea what they were doing. When I checked out the woman whom was ringing me out acted as if every question I asked was an inconvenience to her. Not sure what the deal was, but every time I go to Davids Bridal it's a mess!
Business response:
Hello Sarah, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Had a good experience through choosing to the alteration and cleaning process! Never encountered anyone rude or who didn't know the answers to my questions.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.5 star rating with 4,501 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.